The worst car hire company I have used in 40 years of travelling. I arrived to pick up my car at Delpaso car hire after taking courtesy coach so was off airport and was told that they would not rent the car to me. It transpires that because I had previously left a negative review that they logged this against my profile and would not rent the car that I booked 5 months ago. So much for wanting to give them the chance to show that their service had improved, that they left me in Malaga without a car. If they hadn’t wanted to accept my booking then surely they should have cancelled it when I made the order, but I’m afraid Delpaso have not changed …their customer service is the worst I have ever experienced ( and after renting over 100 cars that says something) so I strongly suggest that you avoid them. Here is the review that the ‘blacklisted” me for…. I strongly suggest that you never, ever use this company Del Paso. They left me in a very dangerous situation. When I arrived on 13th of October 2017, , I was advised that photos needed to be taken when I picked up the car which I did. This was needed as I did not want to pay for their insurance as I had purchased an annual car insurance policy with a company in England for all car hire in Europe. They no longer identify the scratches or dents on the car for you. Upon returning the car today at the offsite Malaga airport office at 08.00, I took further photos to ensure that there were no issues. I then went to the " return car kiosk' and was met by a very rude and aggressive member of delpaso's team. He did NOT greet me with a " good morning", but said in a very aggressive tone " why did you take photos?". I explained that the helpful member of the team that I saw on arrival suggested that I take photos both at the beginning and end of the car hire. After waiting, the same person then checked the car and identified 3 areas of concern. I asked whether he had details of whether these small scratches had been logged on their system before I picked up the car, and he responded with...." It's your job to take photos on arrival and prove the scratches were already there on pick up". I showed him the photos that I had taken on picking the car up on the 13th, which showed the scratches were there before I took the car. He wrote on the paperwork " all ok". Whilst waiting for the courtesy bus back to the airport, I was chatting to two groups of people that had also returned their car who were equally surprised by the aggressive nature of the same person. He had asked one lady to wait whilst he checked my car and then ignored her when he came back to the desk and served somebody else. I visit Spain regularly and I am impressed by how helpful and polite the Spanish people are......with this one exception. I asked the person for his name so that I could write to delpaso so they could look into this persons very poor attitude. He said its ..."delpaso". I asked again very politely but he refused to give me his name. As he was unwilling to give me his name, I took a photo of him, which I will send to delpaso. He then refused to take me back to the airport and with my flight leaving 2.5 hours later, I had to walk back to the airport ( about 1.5 km) walking on an extremely busy road……absolutely appalling Delpaso….you should be ashamed

Don't use robbers. Told I needed an international driving licence to hire the car when I arrived to pick the car up. Or pay 161 euros for full insurance if I still wanted to hire the car. Be warned I will never use this company again.

every time i have used del paso, they have said it will cost x and it has costed more every time for stupid reasons. would not recommend, the people are not pleasant

Be warned. They will trick you with additional charges

Please don't rent a car with Del Paso Malaga It is a sham. If you don't take the assurance with them (5 days 170 Euro) they tell you to take the car. I had to make some pictures. At moment of pick-up was a bit dark. I came back for the car return and I can tell you how happy and quick they were to find a small scratch on the rightside bumber back. Car had almost not moved in 5 days. We are 100% sure not to have bumped into anything. The scratch was underneath very small. 193,60 Euro I had to pay. PLEASE DON'T BOOK with Del Paso. it's a sham. Next one taking the same car, will have to pay the same amount. They profit from the scratch to lift money out of all tourists pocket.

WARNING BEWARE : DELPASO CAR RENTAL MALAGA OFF AIRPORT … 19/11/2022 booked through DO YOU SPAIN .COM(NO HELP) Your Rental Voucher - DYS-52343207 You must have a international driving license to hire any of their vehicles as British driving license not valid unless you pay for an extra insurance cover ,my was another €209 on top of the price I already paid so now €313 euros if you have a British Driving license obviously refused. contacted Do You Spain immediately by phone while in the office and they also refused a refund……. Other British tourists in their office told me they facing the same issue, stung with the same clause in there T&Cs. I returned to airport got my car hire from firefly at €94 all in collected my car in 10mins and incidentally they never asked or mentioned an international driving license….STRANGE that. I have been hiring cars in Malaga 10 years and 2 -3 times a year and this is the first time I was told I need international driving or pay full insurance add on as UK license not recognised or valid only if you take there insurance

Was dubious abiut using after reading reviews . Booked direct and confirmed that the price inc full insurance at no extra charge . Arrived and was picked up and check in was smooth didnt have to privide 2000 euro deposit as with previous hir companies . Lady on reception very polite and helpfull . No need to check van over as fully insured . Arrived back dropped van off no issue first class service will deff use again next year . Just e mail them and confirm what you require the price was the best by a long way

Attended Delpaso car hire to pick up our car at appointed time. The sales rep who claimed to be the manager, asked me to sign for extra insurance which I didn't want. He then stated he couldn't give us our car because I didn't have an international driver's licence. I showed him on the government website that it wasn't required and that the booking details didn't state specifically that it was needed coming from the UK. His colleague sat next to him gave a car to an American customer next to us who didn't have an international driver's licence because he paid for the extra insurance. When I challenged him about this he said it was true because she made an exception but he refused to do this for us because we had refused to take out the extra insurance. They then pretended to call the police because I was making an issue about being ripped off. I am disabled and was only in Spain for a couple of days to see my dying mother who lives in the mountains. I was left stranded away from any other car hire places. At the time, there were 3 other customers who were also stood outside complaining about how they had been treated by the company. One had been refused a car. Another had been forced to pay an extra 400 euros. The company seems to have a policy of find any excuse to screw extra money out of the customer and if they complain don't give them a car. Never use Del Paso Car Hire! 

She is highly unprofessional! If this is customer service or corrupt sales - You dont match the booking criteria which is in the terms and conditions from your booking agent economycarrentals. becuase you dont have the extra paperwork which is required for a UK licence ( Despite it actually not being needed for 6 months as pr UK goverment). We can forget about that, if you pay another 300 Euros for our insurance all is sorted and forgotten! Which would double my booking to 600 Euro's. I have my own EU insurance anyway. She ripped the piece of paper in half antgonisingly saying im cancelling your booking. WOW! Her response was i am just doing my job! I was not willing to be bribed by the awful lady, she was obnoxious & was clutching onto that little power she has, i wasnt rude and i just decided to leave. I knew my night was not going to be easy to find the next solution at short notice, but dont fall for the black mail and abuse of power when your stuck. Ive used a lot & recommended to friends, but have heard that they have got really greedy & proof is now apparent.

Listen up! So i arrived today at the rental for my car, that I paid up front weeks ago. Ready to pick up the car, the guy tells me the boss has blocked me for rentals as I posted a negative feedback some years ago!! So I stand here with my daughter first day of holiday with no car, and the money they took I have to fix myself through a claim! This is totally crazy, and can’t be legal!. Do never trust this company and don’t let them take your money and destroy your holiday! And btw, the reason for the “negative feedback” I gave some years ago was cause they demanded four times the cost they presented in the beginning. 

Tried to hire a car, took my money and then said I couldn't hire it because of their system and only returned some of the money!!! £100 down for a car I never hired!

Arrived at Delpaso, Malaga late on a sunday night. Handed over a valid UK drivers license to be told "NO SIR! You need an international driver's license or you cant take the car away (Not True). UNLESS we cancel your contract and you pay 3 times as much then no car" (or words to that effect). So... trapped on an offsite car lot in the middle of nowhere and threatened with no car, we had to pay a bill 3 times that of the original. I argued, as you do. They got agressive. No choice. Depressingly it seems Delpaso are a sham car hire company.

Refused credit cards for insurance excess block as only had initial not full first name. Charged for full insurance which I had already covered. Strangely they accepted same card for insurance payment. Avoid

Car covered in scratches dents and scuff marks..up to you to photo and video..impossible to catch every bit of damage as in dark and lighting poor. Scuff marks do not photo in poor lighting and on returning after clerk spent time looking up possible damage traps on pc will succeed in catching you out.No manager willing to double check that the scruff mark (about 1 inch) discovered wasn't a scratch and very likely already there.Very unhappy and as I was leaving a lady clerk said 'you think we had a gun to your head'..how obnoxious and threatening. Yes it was like that and you have no choice but to pay up to get paperwork for the car excess insurance co. While it will cost me nothing in the end I do want the insurance co to be robbed. Avoid! 

Avoid , avoid and avoid!! I have booked a car for 3 days with them. I came to collect the car and I had : - an international driving license (together with my British driving license) - Credit card my with name on it - Passport - Private excess insurance. They refused to rent a car without buying from them a private insurance for 60 Euro, as they said that my credit card only includes a first letter of my first name and my full surname. Regarding to them, on my credit card must be also a first name. I had other 3 cards, but without my full first name , they did not accepted them as they said this can me my sister's card, who's first name starts also with a letter 'm'. Even I wanted to pay using the pin number. I've offered them to pay deposit of £1200 by bank transfer or cash, they also refused. They said that If I wont pay them 60 euro for the private insurance they won't rent a car to me and I will loose my booking money which I paid to rent a car and I don't meet their terms and conditions. (which are against VISA cc regulations) In front of me in Delpasso Malaga, was about 8 customers - all arguing about the damage of the car etc. Stay away from this company. Their renting prices are cheap, but they are trying to make a money somewhere else. Their customer service was extremely rude. I just rang my bank, and I'm recommending everyone who has been cheated by this company to make a claim to get a money back using 'charge back '. The waiting time to collect the car was 1hr 20min

Do not rent here. If you don’t have your full name on the creditcard they will force you to take an extra and expansive insurance, it cost me more than €250 extra. And there is nothing you can do. To be clear, i was there with my own credit card, the credit card that i used for the booking. But my hole name is not there only the first letter, that’s why they say I can’t use it.

Avoid - Terrible Disgraceful Appalling Customer Service DelPaso were aware of our booking three weeks before the date. They collected us from the airport late at night and when we arrived at their office, unaware to us they had blacklisted us and refused to hire us a car despite knowing we were coming and entering into a contract. The obnoxious lady operator THREW my documents across the floor. They reluctantly took us back to the Airport and we ended up paying a €109 taxi bill to our destination. We were never previously told that we were blacklisted yet they accepted our booking. It all related to us turning up with a Debit Card 3 years ago and complaining that they forced us to pay €180 for their inflated insurance in order to get a car. There was no manager on duty and they refused to call the manager up leaving us stranded late at night. There were other customers in the office complaint that they were being forced to take out the extra insurance. Avoid DelPaso if you want trouble free car hire