written by MaryBen on 11/03/2016
We rented a car with Del Paso Car Hire the last month (10 days), we did a booking through Do You Spain, before we paid, we read the terms and conditions. Then, we knew that we had to choose between leaving a deposit or taking the Delpaso's insurance before picking up the car.
When we arrived at Malaga we met the rep in the arrivals hall, he was really helpful and 12 minutes later, we were in the office. Once on the desk, we were given both options regarding the insurance, we decided to purchase the insurance locally instead of leaving the requested 1.200 € deposit (the car booked was a Fiat 500 L)
We signed the contract and they gave us the key, when we saw the car we realized it had some little scratches on the front bumper, we took photos with our smart phone and went back to the office to inform the staff, they stated that by having their optional insurance we didn´t need to worry…though we worried about this all we wanted was to enjoy our much deserved holidays.
When we returned the car, the staff checked the car and everything was all right. They took us back to the airport really quick.
We are planning another trip to Malaga in early September and we will rent directly with this company.
If you don´t want the hassle then buy the extra insurance offered by the company.
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Delpasocarhire's Response to MaryBen's Review
Written on: 05/04/2016
Many thanks MaryBen.
We hope see you again the next September!