Ecovia - www.ecoviarent.com Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst rental experience ever”

Written on: 20/01/2020 by Taliaz272 (1 review written)

They charged me 120 euro for an invisible scratch they claimed I did;it was useless to try to speak with their management. Clearly employees have bonuses on the scooby doo damages they charge on their clients… Read Full Review

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★★★★★

“Fantastic service from the moment we entered the...”

Written on: 20/06/2019 by Andyleeds75 (1 review written)

Fantastic service from the moment we entered the building. The person I dealt with was very polity, provided all the information we needed and suggested an upgrade based on our requirements that we kindly accepted. On returning the car he was there, he recognised us and looked after us as well as on the arrival, we could not have been more pleased with the car and the service we received and I will be certainly renting again with him. … Read Full Review

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★☆☆☆☆

“Do not use, ever”

Written on: 01/01/2019 by Scott1370 (1 review written)

Hired 2 cars for the family. Picked the cars up from Palermo at night, no light to inspect for existing damage. Got charged for damage to wing mirrors and wheels which we didn’t do. Spoiled our holiday and put us off returning to Sicily… Read Full Review

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★★★★★

“super service..................”

Written on: 10/07/2018 by tommyshrimper (1 review written)

Staff at Genoa were friendly and professional Car was superb and the whole experience excellent............highly recommended! Would use again!… Read Full Review

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★☆☆☆☆

“Warning : Do Not Rent With Them”

Written on: 17/04/2018 by yoavboazy (1 review written)

Warning – Warning – Warning !!!!!!! Do No Rent A Car from Those People !!!!!! I rented a car through ARGUS Rental CAR . They directed me to ECO VIA an Italian rental car company. I have rented a car that after 3 hours of driving had a mechanical warning, I immediately called the rental office for assistance with no response. I Continued calling the company day after day (the car was parked the whole time, ski vacation). After FIVE (5) !!! days, I received a visit from road service… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 29/03/2018 by brunocoelho (1 review written)

AVOID ECOVIA They weren't at the airport to pick us up. The car was smelling cigarettes and they did nothing about it… Read Full Review

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Yoavboazy's Response to brunocoelho's Review

Written on: 17/04/2018

Warning – Warning – Warning !!!!!!!
Do No Rent A Car from Those People !!!!!!
I rented a car through ARGUS Rental CAR . They directed me to ECO VIA an Italian rental car company.
I have rented a car that after 3 hours of driving had a mechanical warning, I immediately called the rental office for assistance with no response.
I Continued calling the company day after day (the car was parked the whole time, ski vacation).
After FIVE (5) !!! days, I received a visit from road service. They took the car to a garage.
NO replacement car!!!!!
I was told to pay the garage (they said it will be the quickest way) and they talked to the mechanics, instructed them on receipt issue , so they can reimburse me as promised.
After I returned the car , fixed and payed for, they refused to reimburse me, claiming I was the one who caused the problem and they never told me to pay for the garage.
ECO VIA and AUTO VIA , the worst rental car possible.
ARGUS has deserted me with those fraudsters and besides moving emails from side to side have done nothing to assist.
Do Not Work with either ARGUS , ECOVIA or AUTOVIA!!!!!

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★☆☆☆☆

“DO NOT USE WILL CHARGE YOU FOR DAMAGE YOU DIDNT DO”

Written on: 04/11/2017 by baconsnack (1 review written)

Received car with 13 listed damages/ scratches on the rental agreement and was told to sign a digital pad 8 times without being able to see any paperwork. Was told that it was to confirm the if keys are lost there is a charge, and we have to let them know if we take the car out of the country; "sign it to get the car". Had to get the rental agent out to write down 3 more noticable damages not on the list and were told that a few 2-3mm scratches were "ok and covered by the list". When we… Read Full Review

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★☆☆☆☆

“Truffatori professionisti (Ecovia Palermo)”

Written on: 10/08/2017 by cortez87 (1 review written)

Alla riconsegna dell'auto si sono inventati che un graffio di circa 1 cm sul cerchio fosse stato causato da me. Purtroppo pur non ammettendo la responsabilità del danno hanno arbitrariamente prelevato 202 euro dalla carta di credito messa come cauzione. Quando ho capito di essere stato messo spalle al muro ho chiesto che mi venisse consegnato il cerchio danneggiato, almeno per limitare il loro guadagno, ma furbescamente hanno dichiarato di non aver sostituito il cerchio ma di averlo riparato… Read Full Review

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Simonedecrescenzo's Response to cortez87's Review

Written on: 20/01/2020

Alla riconsegna a Fiumicino - in orario, veicolo pulito dentro e fuori senza una cartaccia in giro - l’operatrice passa al pettine l’intera superficie della scocca per poi contestarmi un graffietto di un cm sullo specchietto. Nego in buona fede di essere stato io a provocarlo ma capisco che l’operatrice che già si era accanita sul precedente cliente era a caccia di bonus e pertanto mi ritrovo davanti il foglio di contestazione che respingo formalmente riempiendo il relativo formulario. Alcuni giorni dopo mi viene richiesto il pagamento di 120 e rotti euro per tale ridicola inezia al che rispondo secondo il loro protocollo proponendo di conciliare versando la metà per chiuderla lì e rimanere in buoni rapporti. Ignorano la mail e alcuni giorni dopo emettono unilateralmente fattura per l’intero importo senza aver mai instaurato un contraddittorio. Li diffido per iscritto dall’addebitarmi la cifra sulla carta, ma anche stavolta mi ignorano e provvedono ad addebitarmi i 120 euro. Chargeback su Amex immediato ovviamente e una customer experience sconcertante, deprimente e persino offensiva alla luce dell’operato complessivo di questi turisti del principio di correttezza e buona fede. Fiducia irrimediabilmente persa, evitate

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★☆☆☆☆

“illegal and unexpected charges”

Written on: 30/01/2017 by luishrc (0 reviews written)

I hired a car from Ecovia Car Rental, in Marco Polo Airport, in Venice, for only 3 days in January. They didn't concern to check the car when I picked it up neither to check it out when I returned it . Now, the Ecovia car rental is charging me 312 euros for a damage that I didn't cause neither recognize it. I asked them to show me up or present any inspection data that prove I caused the damage the car. Although my request, they didn't prove my responsibility and they charged it anyway. It was… Read Full Review

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★☆☆☆☆

“Ecovia - A bad experience ”

Written on: 19/10/2016 by drt101 (0 reviews written)

Car hire from Verona airport Ecovia / Autovia The service desk was on site but the car took 30 minutes to be delivered from off site after the paperwork was completed. I booked a standard estate, however I was provided with a dual fuel car (petrol and gas)as the only option "equivalent" to my pre booked class. Supplier agreed to the early return (5:30 am) and provided information of a nearby fuel supplier to use for refueling before returning the car. Fuel supplier I was directed to only worked… Read Full Review

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