written by BrysM on 14/09/2021
Very Poor experience
Poor experience
Poor experience. Wisecars sends you to another retail - for me it was Alamo in Frankfurt. They don't have any capacity to run such number of rentals.
As a result I be Been waiting extra two hours to receive my car. In the meantime my child was screaming hungry. Awful. Avoid.
My complaint and emails to resolve got stuck in the wisecars pipeline who told me they cant speak German with their German partners.
Beyond ridiculous.
My reservation number is 79469627
Cheers
PS
I was also overcharged by contractor ALAMO - meaning I had to pay more than already paid to Wisecars - of course I did it facing another hours of waiting and uncertinity.
Wisecars sent me a ptronising email stating that ` customers should return cars on time to avoid delays for others`.
Terrible company,terrible treatment. Hidden charges and long waiting times. That is a a shortest summary.
Avoid. Avoid.
Also ; this is my 3rd review on Wisecars I am posting. This incompetent company ignores my emails but handles the Trustpilot reviews serious enough to remove them from the service.
I am just speechless.
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