VIP Cars - www.vipcars.com

I was asked to pay extra at the counter( on my booking was free 1st addictional driver , but it wasn't in the rental system I phone VIP customer service sait to me pay) VIPCars assured me I’d be reimbursed — it never happened. No proper follow-up or refund.

Be careful

TO AVOID !

I booked through this website, biggest mistake.

I booked for a SUV or equivalent.

When I arrived at the agency, I was forced to pay for an insurance 150€ (my booking was around 130€ so the insurance was even more expensive) otherwise I couldn’t have the car. This insurance was never mentioned before or even in the contract !

I had already my full insurance.

In the end, I had no choice than paying for it.

Maybe, it was because they didn’t give me a SUV but a rubbish car, completely not fit to ride. They clearly put my life in danger when I discovered all the sounds, the brakes barely working (in a mountain island)

To conclude, if you want to die with empty pockets, go for it !

The service client is excellent. They do their best to serve you. Just pay attention to where you pick up your car and which company and read reviews of customers.

thank you very much. Very quickly helped me resolve the email error and modify the return date of the order. Thank you very much

I was late picking my car up due to severe weather in Scotland.

I called the customer service centre and the agent was excellent.

She emailed National cars to inform them of my late pick up.

Very polite helpful and friendly excellent service

Hire a car before our Spain trip from VIPCars. Got some questions about is there any additional fee and the insurance coverage. He answered with patience, he solved the questions with professional. Can't wait to visit Spain with VIPCars. We may hire 2 more cars through VIPCars.