VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy website, good CS follow up...”

Written on: 06/12/2019 by robson_07 (1 review written)

After my booking I asked a questions through email and was called within a couple of hours and given the info I need. Great Customer Service… Read Full Review

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★☆☆☆☆

“AVOID!”

Written on: 03/12/2019 by Chgleo (1 review written)

Reserved a car for rent through their website. after booking complete the car supplier added few lines of scratches (€330)and when you inform VIPSCARS customer service say contact your bank to block payment or wait instead of removing this supplier from their listing and demand explanation from the car supplier. Better book from other supplier/agent. Safer with better customer service for customer!!… Read Full Review

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★★★★★

“Fast and efficient!”

Written on: 27/11/2019 by Janiyan82 (1 review written)

I chated with the help desk through WhatsApp. I got an answer within 5mn very clear and helpful. Thank you so much!… Read Full Review

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★★★★★

“It's the best ever ”

Written on: 19/11/2019 by O'Hara100 (1 review written)

Everything was good and there were no notes The service is good Delivery method is fast 10/10… Read Full Review

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★★★★★

“All went as expected”

Written on: 19/11/2019 by 162Baxter (1 review written)

Visit to Croatia, pick up in Zagreb - > delivery in Dubrovnik. Friendly staff, always available by phone and flexible to schedule the delivery. Zero problems with the pick up/delivery. Good value for the money… Read Full Review

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★★★★★

“Easy, best price and all over best conditions”

Written on: 18/11/2019 by Behindawheel (1 review written)

Enables you to take advantage of the rental companies packages in a better way. Better conditions, and basicly more for your money!… Read Full Review

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★★★★★

“Excellent service, compentent Staff”

Written on: 15/11/2019 by Gillespie448 (1 review written)

the support was very quick, competent and my issue was solved. We can recommend your service to many Family and Friends. Special complement to the person I dealt with… Read Full Review

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★★★★★

“Excellent customer service! ”

Written on: 13/11/2019 by jounimaahi (1 review written)

Excellent customer service! Easy to contact with WhatsApp. Fast reply… Read Full Review

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★★★★★

“good service”

Written on: 08/11/2019 by angelabucaletti (1 review written)

good service and very speedy answer, i chatted with Ravin and he was precious!… Read Full Review

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★★★★★

“Very good experience”

Written on: 05/11/2019 by BethanyHuffman385 (1 review written)

We rent a car with friends from Europe. We got an opportunity to choose car from 20 others SUV. We needed big space for suitcases. The staff member was kind and show us all we needed and let us to take our time. We had Ford edge. Car was in great condition and we were absolutely contented with it. I can highly recommend VIP cars rental… Read Full Review

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★★★★★

“Helpfull, informatif, great experience”

Written on: 02/11/2019 by 76Choate (1 review written)

The customer service is ready (it's 11 pm!!).. And very helpfull... And can answer my question very clearly… Read Full Review

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★★★★★

“crisp response”

Written on: 01/11/2019 by CarlosV001 (1 review written)

crisp response and efficient service agent was professional… Read Full Review

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★★★★★

“easy and peace of mind”

Written on: 01/11/2019 by Leilani486 (1 review written)

i made a booking from Sydney for the car pick up in UK. very easy transaction and all information provided are very detail and easy to understand. when i send email ask question and ask for help, i get reply very quickly and all zero problem. … Read Full Review

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★★★★★

“Totally recomend! ”

Written on: 01/11/2019 by 436Bennett (1 review written)

Im travelling from europe, and had lots of questions. I could chat through watsapp. I received clear answer to all my questions. :)… Read Full Review

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★★★★★

“just great !!”

Written on: 31/10/2019 by Temple467 (1 review written)

everything was fine !! and we got extra support !… Read Full Review

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★★★★★

“change of arrival time”

Written on: 31/10/2019 by evandool (1 review written)

Via whatsapp was changing of the arrival time a piece of cake… Read Full Review

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★★★★★

“excellent services”

Written on: 29/10/2019 by lucky1528 (1 review written)

excellent service and attention… Read Full Review

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★☆☆☆☆

“Discounted prices are not true when you come to final bill”

Written on: 10/10/2019 by CliveDavies55 (1 review written)

Hi. Reference to the above reservation. First off we agreed £1027 for the hire. I paid £412.90 - my card was debited £425.50. We then spoken to the Avis man and I made a payment of $798.50 which somehow has become £866.16 on my card. There is also a payment of £182.33 pending, making a total payment of £1473.99 - £447 more than agreed. Taken the car back full and still managed to charge me £182 for refuelling - this has been going on for 6 weeks and unresolved - I think I have been… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/10/2019 by ioettore (1 review written)

I booked an SUV in Guatemala City from an Alamo agency on Vipcars.com. I paid Vipcars about € 40 in commissions but when I arrived at the agency they told me that the reservation was not confirmed because there were no SUVs available !!! It is true that I got a small discount on a sedan, but I ruined my holiday because we had to go to certain areas where an SUV was needed but we had to give up. I asked for a refund that they refused and even wrote that they were aware of the fact that time… Read Full Review

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★★★★★

“Otimo atendimento”

Written on: 30/09/2019 by mauriciosecanho (1 review written)

Estou muito satisfeito com atendimento da Vipcars. Extremamente prestativos nad resolucoes de todas as situacoes e sempre atentos com os clientes… Read Full Review

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