VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Terrible company”

Written on: 14/02/2020 by Juanci (1 review written)

I got a price before going to Barbados $910 and ended with a bill of $1,230 CRAZY they charge me $225 for insurance. Told me insurance is mandatory and this is not true!!!! When we arrived, only one van was available and when we spoke to the agent, we were told “That only 1 van was available ”. The option provided was to take part of my travel party would be sent to the hotel via taxi and they would take the van to our location 2 hours late, we explain the situation to the person (from… Read Full Review

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★☆☆☆☆

“Left me with a bill and no car ”

Written on: 12/02/2020 by stacywoodard (1 review written)

Got to the rental car place to discover that my drivers license had just expired (my fault but can happen to anyone). My friend was with able to take over the rental. After speaking with a very unhelpful person at VIP, they could not switch the rental to my friends name. That’s ALL that needed to be done. Switch names and we were fine. Nope because it was 20 min after the time of pick up, they “could not do it.” And I still had to pay for the ENTIRE rental!!! Not a fine, not partial, nope… Read Full Review

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★★★★★

“Excellent service and knowledge”

Written on: 10/02/2020 by AlissaO'Hara6 (1 review written)

Everything went as planned and they saved me almost half the cost by rearranging my rental… Read Full Review

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★★★★★

“great job as rental assistance”

Written on: 04/02/2020 by giovanni69 (1 review written)

the rental assistance was great and Erick very kind and helpful. Rental confirmed ... I will return with further comments after my experience which I hope is really good and with a Dodge Gran Caravan and not similar :)… Read Full Review

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★★★★★

“5 ***** service”

Written on: 03/02/2020 by michaelsmyth (1 review written)

The agent at Modlin airport Poland was very helpful and courteous, car was new and clean and I was driving away in 5 minutes, I will be using this service again very soon Thank you… Read Full Review

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★★★☆☆

“Rental via Greenmotion - Croatia”

Written on: 26/01/2020 by Ryleeo324 (1 review written)

We have rented a car via VIP cars website but the local agent was Greenmotion Croatia. Greenmotion Croatia has exhibited unethical means of operation as proven on similar reviews found online about Greenmotion operating in other countries. They do not offer good customer service and reply and insisted on charging exorbitant fees for very small scratches on the car. The unacceptable part is that they do not even inform the customer about the amount to be charged and the details of the repair… Read Full Review

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★★★★★

“Staff helped me very well with my reservation”

Written on: 24/01/2020 by Freddy_Dulam (1 review written)

Just used on line chat to select my car… Just used on line chat to select my car for USA visit. Chatted with a man who was very helpful and answered all my questions which resulted in a confirmed booking. Regards… Read Full Review

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★★★★★

“Great Online Support and Great Prices”

Written on: 23/01/2020 by Zander242 (1 review written)

I had to book 2 vans or 2 cars for a larger group of people and last-minute. I found VIP Cars and they seemed to have a good deal, so I wrote to them via chat and asked about the various possibilities. I was assisted by a man who offered me an even better prize than on the website and did all the "paperwork". All I had to do was provide the names of the drivers and he emailed me the finished vouchers after I had made a partial payment online. I was very happy with the support and the prize!… Read Full Review

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★★★★★

“Very efficient”

Written on: 21/01/2020 by Iyanas271 (1 review written)

Very good service, helping us find the right vehicle for our needs. Would definitely use them again… Read Full Review

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★★★★★

“Value for money ”

Written on: 19/01/2020

Its a good sute, provides best offers and easy to use , fast to confirm, and safe even in case of cancellation… Read Full Review

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★★★★★

“A good trip in Oman”

Written on: 18/01/2020 by cancellari (1 review written)

The car was in excellent conditions. The 4WD helped us to travel all around the Country climbing the mountains, crossing valleys and small rivers. Even in the highway the car was very good. We also crossed the desert without problem. The only problem we had was giving back the car because it was hard to find the right park in the Muscat Airport. It was not clear at all without directions on the streets… Read Full Review

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★☆☆☆☆

“Awful experience”

Written on: 17/01/2020 by ArjunGlass (1 review written)

AVOID!!! awful service, I was with 3 children in a town I didn't knew on the 25th od December and had a big let down by the companies they used, I was told that VIP cars never sent my information and that they did not had a car for me (after waiting for 2 hours for them to arrive to an office outside the airport) then got sold a different car (I was desperate) and they charge me for another insurance because the one sold by VIP cars wasn't valid!? I tried desperately to contact VIP cars but no… Read Full Review

Sadmum1's Comment

Written on: 29/01/2020

After posting the review, VIP cars agreed to refund me on the insurance that I had to pay twice but they only did so if I removed my reviews. I agree to this but I could only remove some of them.
Sadly no real apology for the inconvenience, at the time I could not get through to them via telephone (as unable to get through to the number available) and apparently they did not got any of my e-mails asking for help. I had to discuss at length with the car company that I could not be without a car as the booking was made months ago but they only stated that as I booked via VIP cars they could not help me at all unless I did a separate booking with them directly and with their own insurance. All this happened to me a 25th of December, arriving with 3 children (one of them sick) to a town that I did not knew, it was quite a basic airport and any other car company was fully booked.
My reservation was quite specific and none of the promised items were in place:
1. the company stated for 2 hrs that VIP cars never gave them my full information.
2. Meet and greet... Never happened I had to go around the airport and even out to the car-parks to find the office of the car rental.
3. when I found the office it was closed and the people in the car-park stated that they have not been in all day!
4. When someone came to discuss with me (after 2 angry telephone calls) and I demanded that they help me to find a car with the same requests and specifications that I had ( I had to threaten to contact the governmental area of trade and commerce in Colombia); He stated that the car that I had booked (that crashed the day before) was and old car, automatic and without sat-nav (Nothing like I had booked!)

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★☆☆☆☆

“Stay away”

Written on: 14/01/2020 by Meadows52 (1 review written)

Do not use this company, STAY well away! This company and their staff are both unhelpful and unreliable. They have no regard for their customers and do not properly vet the third party car hire companies they are using. We dropped a car off after a weeks rental with no one to take collection of the car. It was only after two months of not receiving our deposit back that we finally got a response from them to say there was damage, no proof apart from a piece of paper that said damage.. what a… Read Full Review

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★★★★★

“Customer service”

Written on: 11/01/2020 by Miller433 (1 review written)

The person I dealt with was a real help during the booking procedure… Read Full Review

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★★★★★

“Nice service”

Written on: 08/01/2020 by Shirleyhsu (1 review written)

The car is pretty good and the customer service is also great… Read Full Review

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★★★★★

“Excellent value! ”

Written on: 07/01/2020

It was very easy To make the reservation. Also both pick up and returning, the car, was Quick and easy. The car also was an excellent choice for us, clean and The right Size for our needs. We highly recommend:)… Read Full Review

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★★★★☆

“Very high recommended”

Written on: 07/01/2020 by hoBond46 (1 review written)

Very high service, no problem with reservation and high quality of car… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 02/01/2020 by KDJR (1 review written)

After searching through a number of online rental companies I came across VIP Cars. I was able to find the car I wanted very easily and when my travel plans were changed I was able to quickly modify my rental request without any issues. Both times I used the Customer Chat facility to confirm some details and found the agent to be very helpful… Read Full Review

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★★★★★

“Car hire form Sydney Airport”

Written on: 30/12/2019 by lskeklios (1 review written)

Excellent service; only a minor glitch with getting a car big enough to fit several adults and their suitcases - this was sorted. Friendly staff; good price. I'd use them again… Read Full Review

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★★★★★

“Easy Booking”

Written on: 16/12/2019 by Joemillion (1 review written)

The VIP website was easy to navigate. The rental prices were comparable or better than other sites and the extra insurance was, in my opinion quite good. Terms and conditions were clearly spelt out and only having to pay a deposit with free cancellation up to 48hrs before the start of the booking was also an attractive option. Communication from VIP was immediate after the payment was made and confirmation of reservation was prompt. One thing that would be helpful, probably from the actual car… Read Full Review

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