VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
85% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Problems with clarity of price and refunding of deposit”

Written on: 03/08/2021 by PrinceDougherty127 (1 review written)

I booked a car rental with VIP and then was moved to another agency because they couldn't fulfil reservation. They still brokered the process. It was then moved again to another agency for the same reason. I understand that due to COVID there isn't as much availability. In the process though I had given a deposit to VIP and then had to pay the full price to the new agency once I returned the car. Had I not contacted VIP I don't know that they would have returned my original deposit. When… Read Full Review

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★★★★★

“good”

Written on: 03/08/2021 by sumdouche (1 review written)

good service. recommend. easy booking… Read Full Review

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★☆☆☆☆

“cancellation of the reservation and 100€ of...”

Written on: 03/08/2021 by IwonaP (1 review written)

I do not recommend. 17 hours before picking up the car, an email was sent to me informing me that my reservation made a week earlier is being canceled due to high season and as an alternative they are offering me an identical car for 100 € more. I read the e-mail at night and at 7:30 am (we had a flight from 6:00 am to 8:40 am) I got an e-mail with a confirmation of booking with a higher price from another supplier. When we asked for a refund of the price difference related to the unlawful… Read Full Review

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★★★★★

“great and fast service very professional”

Written on: 02/08/2021 by capifern (1 review written)

great and fast service very professional… Read Full Review

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★★★★☆

“Good prices, helpful service, some website difficulties ”

Written on: 28/07/2021 by zqReese228 (1 review written)

Booked here because I got the best deal out of hundreds of sites. Had some initial difficulties as website wasn't able to process my card payments. Reached out to customer service who were helpful and got the issue resolved over chat and email… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 24/07/2021 by RobertBUK (1 review written)

I booked a car through VIP Cars for collection in Kraków. When my flights were changed affecting my trip I tried to use their online service to amend my booking a month before my rental started. The website did not let me do this so I emailed them and messaged them that I needed to make an amendment. They rang me and advised that they had spoken to the local agent and everything would be resolved upon arrival in Poland. I arrived later than the original booking to find that the local partner… Read Full Review

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★☆☆☆☆

“We booked on Internet a car with an agency. When...”

Written on: 24/07/2021 by Orianas (1 review written)

We booked on Internet a car with an agency. When arrived at the agency they told us that they couldn’t take any of our payment cards with which we had already paid the pre-fee of the reservation. So we called VIP cars, they didn’t help us at all they didn’t care about our problem and they let us go directly to the competition. We went to the competition, paid a really higher price but at least the quality and the service was there. I would not recommend at all VIP cars… Read Full Review

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★☆☆☆☆

“Does not refund completely”

Written on: 20/07/2021 by RussoItalianqp50 (1 review written)

We booked a car for Zakynthos in Greece and was initially charged €44+. They cancelled it as soon as we arrived at the airport and needed the car. They refunded only €35 (insurance). When we asked about the €9+ more, they kept saying it was refunded even if it wasn’t. Please stay away from this company… Read Full Review

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★★★★★

“VIP Cars VIP Service”

Written on: 19/07/2021 by geoffgan (1 review written)

Really Enjoyed my experience with VIP Cars. The person I dealt with helped me a lot… Read Full Review

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★☆☆☆☆

“Very bad”

Written on: 15/07/2021 by Karimd (1 review written)

I booked a car 2 weeks before arrival at istanbul airport before one day they cancelled my booking stating my flight is cancelled very bad experience do not book with them. The customer service is very rude and not helpful. VERY BAD COMPANY!!! They intentionally cancel your booking so that you book at higher rate.!!! Very cheap way to generate more money they are mischievous and not clear… Read Full Review

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★☆☆☆☆

“Horrible experience VIP cars and Nokta”

Written on: 15/07/2021 by mohamadbd (1 review written)

Horrible experience both VIP cars and Nokta Auto...booked a car a week ago on a low rate...1 day before the flight I get a cancellation email citing my flight is cancelled which is not true (someone went to VIP cars website which is open to anyone to access, used my email and booking number and cancelled the booking potentially Nokta...they used google translate to write in Arabic flight is cancelled)...someone at the car rental cancelled my rental INTENTIONALLY to have me book again on a… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 06/07/2021 by J-Mo (1 review written)

I contacted VIP cars several times through WhatsApp and each time they were super fast in responding and resolved all issues easily! I’d highly recommend!… Read Full Review

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★★★★★

“Online chat was a huge help”

Written on: 04/07/2021 by KatrinaPeterson15 (1 review written)

Online chat was a huge help when my credit card wasn't working and I had to make last minute reservation… Read Full Review

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★★★★★

“10 day Auckland hire”

Written on: 21/06/2021 by JoannaRuth (1 review written)

Great simple service. No hidden hooks or problems. Really reasonable price, car was perfectly adequate and staff were really helpful both during the hire, the return and afterwards. We misunderstood the bond arrangement and thought it was a credit card deduction so were expecting a refund. My repeated inquiries were handled politely until my service contact patiently explained it was just a hold on the funds that was released automatically on return of the car. Perfect, my misunderstanding… Read Full Review

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★★★★★

“Superfriendly staff with good suggestions.”

Written on: 20/06/2021 by Ninapfenix (1 review written)

The staff when we picked up the car was very friendly and had some good suggestions on where to go and what to see, and that was very helpful and correct… Read Full Review

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★☆☆☆☆

“Refused to refund my cancellation”

Written on: 19/06/2021 by SELOUN (1 review written)

Tried to cancel and requested a refund. Was given a credit instead and allmy messages were ignored. I had to dspute my payment through my bank… Read Full Review

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★★★★★

“Top service!”

Written on: 17/06/2021 by Mazin.Sirelkhatim (1 review written)

Made an error at the time of booking. Called customer services. Answered the phone straight away. Was very helpful in making the necessary amendments. Advised me as well on the necessary documents that I need to bring when I collect the car. Very pleased with the service! Did not have to lose the deposit. Thank you!… Read Full Review

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★★★★★

“Good service”

Written on: 15/06/2021 by Duran_Turan (1 review written)

The person I dealt with is a gem, cancelled my booking and promised full refund I hope it arrives soon in my account… Read Full Review

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★★★★☆

“Great car, great value, professional service”

Written on: 14/06/2021 by ncFallon280 (1 review written)

A little off the beaten track but well worth renting a vehicle from VIP, the car was great, clean and what I had asked for. The process was quick with no pressure or sales pitch. If you need unlimited mileage my booking only included 200 a day, but enough for my purpose! … Read Full Review

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★★★★★

“Very good service”

Written on: 14/06/2021 by gsAbernathy1956 (1 review written)

Very satisfied in overall. The car was in very good condition and the staff was very helpful. Everything was smooth and nice … Read Full Review

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