VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“CAR RENTAL ( ALAMO) - BAD SERVICES --- UN PROFESSIONAL...”

Written on: 16/10/2019

I have booked for a car rent in trabzon airport and made the payment using my " debit card ".. They took 33 us $ as deposit. when i reached there at their counter... The employee was so though & unprofessional and let us wait more than an hour before he check our documents then he passed 2 guys in front of us both of them their documents were incomplete one he has debit card instead of credit card and one guy he has electronic version of driving license in lieu of physical card when it was my… Read Full Review

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★☆☆☆☆

“Discounted prices are not true when you come to final bill”

Written on: 10/10/2019 by CliveDavies55 (1 review written)

Hi. Reference to the above reservation. First off we agreed £1027 for the hire. I paid £412.90 - my card was debited £425.50. We then spoken to the Avis man and I made a payment of $798.50 which somehow has become £866.16 on my card. There is also a payment of £182.33 pending, making a total payment of £1473.99 - £447 more than agreed. Taken the car back full and still managed to charge me £182 for refuelling - this has been going on for 6 weeks and unresolved - I think I have been… Read Full Review

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★☆☆☆☆

“Bad Service”

Written on: 09/10/2019 by ioettore (1 review written)

I booked an SUV in Guatemala City from an Alamo agency on Vipcars.com. I paid Vipcars about € 40 in commissions but when I arrived at the agency they told me that the reservation was not confirmed because there were no SUVs available !!! It is true that I got a small discount on a sedan, but I ruined my holiday because we had to go to certain areas where an SUV was needed but we had to give up. I asked for a refund that they refused and even wrote that they were aware of the fact that time… Read Full Review

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★★★★★

“Otimo atendimento”

Written on: 30/09/2019 by mauriciosecanho (1 review written)

Estou muito satisfeito com atendimento da Vipcars. Extremamente prestativos nad resolucoes de todas as situacoes e sempre atentos com os clientes… Read Full Review

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★☆☆☆☆

“no refund”

Written on: 26/09/2019 by Haylie455 (1 review written)

I had booked a car for a trip but have had to cancel on the 10th of sept was told refund 3-5 days it is now the 26th of sept after many e-mails phone calls and online chats with a person telling me the refund system was down then yes your refund is being prosed and say it was returned to them twice ??? and several phone calls from him say no the money is safe and is going to be refunded could I take down my review on trustpilot and have now barred me from posting on it AND I AM STILL AWAITING… Read Full Review

Simongrundon's Comment

Written on: 26/09/2019

as of today I have had my refund from vip cars after many calls from them emails and online chats I would say preserver when dealing with them

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★☆☆☆☆

“DO NOT TRUST! ”

Written on: 24/09/2019 by Madilynn327 (1 review written)

0/10 TERRIBLE company, cannot be trusted. They promised me that I can pay with debit card if I pay zero excess damage insurance for 19 EUR per day. I arrive at desk and the guy claims that the only option for debit card is 51 EUR per day (45 GBP), almost DOUBLING my rental price!!! So I call VIP cars support and they said I should go with the 45 GBP/day option and they will pay me back when they escalate the case. When I tried to get the case escalated, their reply was "We cannot return you… Read Full Review

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★★★★★

“Journey on the route!”

Written on: 15/08/2019 by Giulietta85 (1 review written)

Perfect customer care, thank you so much! I was searching for a special car, and the staff helped me making it possible… Read Full Review

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★★★★★

“Superb service”

Written on: 14/08/2019 by amieca (1 review written)

Superb service! All information provided straight away and additional personal emails improving our car that we had originally bought. All information clear and completed straight away with no issues. I travel a lot and the best car hire service i have used so far! Really happy with the car that we received which added to an already amazing trip away. I would certainly recommend them and will use them in the future!… Read Full Review

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★★★★★

“Very helpfull and great service!”

Written on: 14/08/2019 by Joslyn147 (1 review written)

We where looking for a car for a month rental,and they make aa good offer!!Helpful service desk!! We will come back the next time.!!… Read Full Review

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★★★★★

“Excellent staff when dealing with difficult customer.”

Written on: 02/08/2019 by thMolloy63 (1 review written)

Had to make amendments to booking and person dealing with it was very, very patient and I can't thank him enough. Well done and I will certainly use again and recommend to others… Read Full Review

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★★★★★

“Perfect ”

Written on: 02/08/2019 by taotetam (1 review written)

Jaguar f-pace USA February 2019 Audi Q7 July 2019 2 excellent rental experience!!! It was perfect… Read Full Review

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★★★★★

“Good customer services and prizes”

Written on: 31/07/2019 by Jennyikwl (1 review written)

Thanks for helping me with my booking… Read Full Review

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★★★★★

“Booking from UK”

Written on: 30/07/2019 by R1KSU (1 review written)

I originally chose another company but they wanted my to use a gold or premium credit card to hire my car with, I wasn't about to spend $1000 on fees just for them, tried to email and talk over the phone, but just got nowhere, so cancelled. Vip cars website was cheaper than most others and so easy to navigate, showing the actual price including taxes, some others don't! Booking was easy and confirmed by email instantly, to my surprise I also got a phone call 5 mins later to confirm everything… Read Full Review

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★★★★★

“Great experience at Malpensa Airport.”

Written on: 28/07/2019

Rented a car with Vipcars Malpensa airport and it was a really easy, straight forward process, got to choose whatever car I wanted out of the medium range I had paid for and off I went… Read Full Review

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★★★★★

“The best rental site ”

Written on: 25/07/2019 by Fatima9991 (1 review written)

I really appreciate the help of Josef, I have many experience in rental site but I really recommend vip car because they are professional and honest with and even they help you with the reservation Thank you very much… Read Full Review

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★★★★★

“TOP customer care! Excellent Service”

Written on: 25/07/2019 by FredSchnepf (1 review written)

The agent that took my call was extremely professional and friendly! He was able to solve all my questions and even add suggestions to help make the booking easier! Thanks to his engagement I rate this booking a top score!… Read Full Review

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★★★★★

“Great Boston Experience”

Written on: 23/07/2019 by IrishTurkeyFarmer (1 review written)

I had a really good car hire experience in Boston. I wanted an SVU because I am used to driving one in Ireland. The fact that i got an upgrade from a Ford Edge to a GMC Arcadia was just brilliant. The transfer from the terminal was easy to use and once i got to the Avis/ Budget desk the process was very quick and easy. The car was very comfortable and easy to drive. It was very important that the gizmo for the tools was included because tolls in Massachusetts were overhead and automatic… Read Full Review

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★★★★★

“Best Customer Service!”

Written on: 18/04/2019 by alvinleez (1 review written)

Their online customer services chat was able to help me solve all of my issue on amending of my booking. The person I dealt with has been really friendly and helpful!!… Read Full Review

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★★★★★

“Great customer service and prices”

Written on: 03/03/2019 by Powellwf6 (1 review written)

We wanted a car in Vancouver. We checked multiple websites and VIP cars had the lowest prices. We had to both cancel and then modify our reservation because of flight cancellations and delays, and the process was a very easy. Mathew, from the online chat, was very helpful and took care of everything we needed. The actual rental at the Alamo airport location was perfect, we got the car we had reserved with no complications and the person at the front desk was really patient and… Read Full Review

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★★★★★

“Very Helpful”

Written on: 13/02/2019 by xsRoach383 (1 review written)

The person I dealt with was very helpful and spent about an hour sorting 3 individual bookings whilst ensuring he sorted the best prices available. Excellent service… Read Full Review

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