VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
83.7% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Avoid!”

Written on: 15/10/2021

Avoid! They charge a reservation fee, which they tell you will count towards the total rental cost, but it does not. I still had to pay the full rental cost and they kept the 70 USD reservation fee. I contacted customer support four times, but each time they had a different nonsensical answer. They refuse to address the issue. Horrible experience, don't use them!… Read Full Review

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★☆☆☆☆

“Be on your guard. When I picked up my car, I said I...”

Written on: 06/10/2021 by MontyDog65 (1 review written)

Be on your guard. When I picked up my car, I said I didn’t want to pay the (ridiculously extortionate) collision damage waiver insurance. The lady at point of pickup said ‘no problem at all’. But she added it on anyway. €88 extra. And even that doesn’t remove all your liability; still leaves you on the hook for €250 excess. (You can buy your own collision damage waiver from a third party for 100% of the excess for £12). My fault for taking the lady at her word and not checking the… Read Full Review

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★☆☆☆☆

“I wish i could give less than 1 star. I rented a car...”

Written on: 05/10/2021 by Alnuaimi (1 review written)

I wish i could give less than 1 star. I rented a car through their website I collected it and returned it after the rental period; however, I’m still waiting for my deposit amount of 1500 euros since a month and a half. I contacted the website but they are giving no help. They just answer we will follow up but no one really follows up. It’s the worst website which I dealt with!… Read Full Review

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★☆☆☆☆

“Appauling company. NEVER use.”

Written on: 02/10/2021 by 75White (1 review written)

Had an absolute horrific experience with VIP Cars. Arrived late into Rome FCO airport, Centauro Car Rental picked us up as they has taken the booking from VIP (as happens sometimes with 3rd parties) but we get to the office and there is literally no sign of our booking even though VIP sent me a confirmation with everything. The useless gentleman, who was quite confrontational, from Centauro explained they had no car available and no reservation and we were 'out' of luck. Had to book with Sixt… Read Full Review

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★☆☆☆☆

“Paid 4 car and stranded No Cars available”

Written on: 02/10/2021 by 152McFarland (1 review written)

My mother and I pre paid for a vehicle at VIP CARS at the Philadelphia Airport. The shuttle took 1 hour to get us since there are no drivers. Worse... we got to the rental location and we're told "We Have No Cars" It was 9 pm and I don't know the area. I am driving 1.5 hours to take care of my mother and they shut the door on me. Stranded on the street with no car at night and my 97 year old mother is waiting for me. I can certainly not recommend this company… Read Full Review

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★☆☆☆☆

“Very disappointed”

Written on: 25/09/2021 by mckee05 (3 reviews written)

I booked a car through VIP for Malta.which was good at the time I decline their extra insurance cost it was in with the charge of 58.8 euro every thing was ok I paid my deposit of 3.99.for the 6/9/2021. When I got to Malta after stressful flight I went straight to office and he said that he got my paper work I told him that I had my own insurance and said ok. He took my payment of 58.8 plus 40.00for fuel also 25.00 euro for you picking hire care up from the airport which I was not aware… Read Full Review

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★☆☆☆☆

“Check the actual rental Car company first.”

Written on: 11/09/2021 by CMcD80 (1 review written)

VIPCars forwarded me to SurPrice in Naples. We were supposed to pick up a rental at 11pm. The plane was late, touched down around 1120. I called at 1140pm, no answer, walked over there, closed. Showed up when they opened, said they don't have a car we were late. Um yeah, what can I do about the plane being late, I can't really call in the air. How did they give away the car when they were closed. After standing in line for an hour in the sun the next day, the lady showed me a picture of their… Read Full Review

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★★★★★

“Professional business attitude =customer loyalty ”

Written on: 02/09/2021 by Clark490 (1 review written)

It took VIP some time to react to my complain but when I followed up he surly moved things and directed the complaints and resolved in less than an hour - wow great professional and made me believe that my loyalty to BIP cars is the right decision . I am hoping that this mediocre rental company in Jordan which I leased the car from will be blacklisted as to give them loud and clear message you just can not black mail or force customers to be scammed . Thank you VIP cars… Read Full Review

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★☆☆☆☆

“Contract not honored. Suprising extra charges ”

Written on: 28/08/2021 by cchhuunn (1 review written)

Booked a vehicle for a trip to the US through VIPCars, with the contract stating clearly that it is all inclusive (with LIS and Roadside service). I was eventually charged another USD700 by the car rental company in the US (Dollar Rent-A-Car). I sought clarification with VIPCars and the initial email acknowledged that the LIS and roadside ought to have been included and they would follow up with the car rental company. Nothing heard back in spite of repeated queries. If you try to save by… Read Full Review

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★☆☆☆☆

“They are just an intermediate, do not waste your time”

Written on: 23/08/2021 by Ricky50 (1 review written)

I have been very patient with them until now. I must say I am very disappointed with the way they deal with things and the companies they deal with. I am waiting for a refund for the past 10days but whenever I chat to them online or phone them directly they keep saying wait for 1 or 2 days more. It's so frustrating. I would suggest do not go through them if you want to rent a car but just go directly to the company at the airport you will definitely get a better deal. This is my own experience… Read Full Review

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★★★★★

“First experience with this rental company”

Written on: 21/08/2021 by 328Cleveland (1 review written)

I just booked with VIP cars and had a reservation issue arise. I used the online chat and had really good luck. Customer service was friendly and very understanding of my situation. Will book through them again. I didn’t have to jump through hoops to get customer service - over all a very good experience… Read Full Review

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★★★★★

“Great Transaction ”

Written on: 20/08/2021 by momonamission (1 review written)

Great transaction! Cheaper than car rental companys own site! Customer Service gave quick responses. Thanks so much for a wonderful experience!… Read Full Review

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★★☆☆☆

“Be carefull at the final costs!!! ”

Written on: 18/08/2021 by McCullough192 (1 review written)

Do not leave the place before checking all costs charged to yoir credit card... They charhe more than foreseen and they do not answer to your request!!!… Read Full Review

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★★★★★

“Renting experience”

Written on: 18/08/2021 by MNguyen (1 review written)

The renting experience with this company was so quick & easy. They have the best prices & when I needed to make a last minute change they were quick to address my issue. I will definitely be recommending this service & will definitely be using this service again in the future… Read Full Review

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★★★★★

“Great ”

Written on: 17/08/2021 by LilahFischer41 (1 review written)

Awesome customer service who handled two different changes to my reservation without a problem. Thank y’all… Read Full Review

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★☆☆☆☆

“Worst experience, leave u alone if things dont work out”

Written on: 17/08/2021 by didi.75 (1 review written)

I'm really booking a lot of rental cars, and I thought let's try vipcars. I was by far the worst experience ever - had booked a car at Izmir Airport, then apparently the car agency deleted my reservation out of their system and said they don't have a car. Then called vipcars, my booking is valid but they said they can't do anything just refund. It's high season and impossible to get a car that is affordable. And imagine you are in a country where you don't speak the language and vipcars pretty… Read Full Review

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★☆☆☆☆

“BE AWARE”

Written on: 15/08/2021 by befree84 (1 review written)

BE AWARE BE AWARE BE AWARE All they do is connecting you to different local car rental companies without any guarantee for both to provide the service. I had the worst experience ever with vipcars.com I booked my car rental ahead of time, two months and a half because I knew the prices will go up during summer. I got my confirmation and called twice one month before the trip and one week before the pick time to make sure my reservation is confirmed. I was reassured that my reservation is… Read Full Review

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★★★★★

“I canceled but received great service throughout booking”

Written on: 11/08/2021 by AriaBallard233 (1 review written)

I had to cancel our booking but vip was great with an easy cancelation and I was refunded our down payment very quickly after. They were also prompt in responding to WhatsApp messages. I think I would use them again in the future… Read Full Review

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★☆☆☆☆

“Attenzione / Beware /Achtung / Attention”

Written on: 10/08/2021 by BraxtonSchmitt (1 review written)

Beware: the final price shown at the end it’s not realistic and you’ll probably end up paying extra in person. … Read Full Review

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★☆☆☆☆

“Booked on line to rent a Budget car at the airport in...”

Written on: 09/08/2021 by 336Oliver (1 review written)

Booked on line to rent a Budget car at the airport in morelia michoacan Mexico.paid rental and obtained collision/theft insurance 14 day rental at about 450 dollars.at time of pick up, Budget agent wanted 950 dollars for the rental.contacted vipcars.agent useless kept repeating if I wanted to cancel ,I did eventually and was left without a rental. Either vipcars or Budget failed to honor the rental agreement… Read Full Review

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