VIP Cars Reviews - www.vipcars.com

★★★★☆
4.1 / 5
87% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great place when you need a car rental”

Written on: 16/11/2020 by XzavierMacKay184 (1 review written)

Very good place when you need to rent a car. Quick procedure and very professional and friendly service. Price was right so good was rented car. Car delivered in no time and returned same way as well. Thanks… Read Full Review

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★★★★★

“Good value”

Written on: 31/10/2020 by JMFMWD (1 review written)

Hassle free easy booking system, really cheap cars, no issues from start to finish; would highly recommend… Read Full Review

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★★★★★

“Excellent ”

Written on: 21/10/2020 by Oumar (1 review written)

Very good support, booking process quick and efficient. Rental price and insurance lower compare to others company… Read Full Review

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★★★★★

“great service”

Written on: 20/10/2020 by ppnavy (1 review written)

Great service! Well done! Solve my problem on a great speed!… Read Full Review

Oumar's Response to ppnavy's Review

Written on: 21/10/2020

Really good support and assistance! Booking process quick and efficient!

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★★★★★

“Value for money”

Written on: 18/10/2020 by wtHoughton220 (1 review written)

Booking process was quick and easy online and there was an online chat service available for any questions that arose. Great value for money insurance compared to the big car hire companies too! I have already recommended this service to a friend and will continue to recommend in the future… Read Full Review

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★★★★★

“Value for money”

Written on: 18/10/2020 by wtHoughton220 (1 review written)

Booking process was quick and easy online and there was an online chat service available for any questions that arose. Great value for money insurance compared to the big car hire companies too! I have already recommended this service to a friend and will continue to recommend in the future… Read Full Review

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★☆☆☆☆

“Worst experience ever”

Written on: 22/09/2020 by Simnat69 (1 review written)

We arrived in Rome for our holiday as a family of 5, we were looking forward to our holiday. We had a 5 hour drive up to Lake Garda so we were keen to get going. When we arrived the company VIPcars provided @MAGGIORE (rental company) did not have the car we booked. We waited over 2 hours for the car to arrive before we could get going! They promised us a free tank of petrol as compensation, but when we returned the car they charged us for the petrol and the penalty charge for bringing it… Read Full Review

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★★★★★

“Great experience and super cheap! ”

Written on: 19/09/2020 by kvMiles95 (1 review written)

This seemed like a deal that was too good to be true compared to all the other prices quotes I received from other companies. I was expecting something to go wrong or I would have to pay some hidden fees, but that was not the case. The price was excellent and the ease of getting my car from the contracted company was amazing. I will definitely be using you again!… Read Full Review

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★★★★★

“Smooth Cheap Easy”

Written on: 15/09/2020 by PaulParadoxia (1 review written)

I usually rent a car from the city as it's cheaper. These guys at EastCoast Rentals via VIPcars were just as cheap and pretty much at the airport. a quick 2 minute shuttle ride. everything about it was fast and easy. VIP seem to connect to a bunch of aligned services so u get best price. I'll do it again.Peace… Read Full Review

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★★★★☆

“easy and good”

Written on: 11/09/2020 by Steef1234 (1 review written)

this was the first time i booked a car at Vip Cars. It was very easy, i had a lot of choice and i got a good car… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 13/08/2020 by Karent476 (1 review written)

I had 2-3 interactions of very poor quality (in terms of service and interaction from this broker), and there communication thereafter was simple unacceptable. Through poor verbiage on the agreement (about the amount of securitization I'd need - which wasn't at all made clear) it ended up costing me an additional £160). When I contacted to complain, I got the email equivalent of shrugged shoulders and a "it's in the T&C so..." This was just one of a few interactions where their customer… Read Full Review

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★★★★★

“Great!”

Written on: 07/07/2020 by BoGarza (1 review written)

He was understanding, helpful, nice, and his performance was quick an effective. He solved two problems in like 5 minutes and saved my holidays!… Read Full Review

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★☆☆☆☆

“Disappointing service”

Written on: 01/07/2020 by Emjay0325 (1 review written)

We booked a hire car for our trip from Australia in March. Then COVID-19 started to impact so we postponed the trip until September. Under advice from the Australian government we cancelled the whole trip. Everything we booked was refunded due to the pandemic however VIP cars have chosen to tout their “cancellation policy” as a reason for not refunding our deposit. I find that disappointing as this isn’t a simple change of mind issue, it’s an UNABLE to travel issue which you’d think… Read Full Review

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★★★★★

“company in VIP car is one of the best companies in car...”

Written on: 15/04/2020 by marwahdada (1 review written)

company in VIP car is one of the best companies in car rental. I have booked more than once, all of them are comfortable and easy to deal, excel and excel in speed of response and communication with customers… Read Full Review

Felixm's Response to marwahdada's Review

Written on: 05/05/2020

Please be careful with vipcars. I have booked e carrental in september 2019.with a full refund guarantee in case of cancellation at least 48 hours before pick up. Due to Corona virus I wanted to cancel the booking recently and could do it only accepting a cancellation fee equal to an amount of three rental days or min. 25% of the paid amount. The cancellation conditions seem to have been changed in 2020. No chance to thr full refund, but e voucher for any future booking!!

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★★★★★

“All great”

Written on: 06/03/2020 by davidwow (1 review written)

I was looking for a car through a search site. VIP had the best price for the car I needed (actually a better car) but I had never heard of them and had been ripped off in the past (usually with hidden extras). I had a few questions (e.g. about winterisation, which was listed as a potential extra) and they responded quickly.....and everything was included. Ultimately the car was sourced through Hertz and I have absolutely no problem with that. All for the original price. So great price for a… Read Full Review

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★★★★★

“Super helpful”

Written on: 28/02/2020 by Farnen (1 review written)

The person I dealt with is very helpful and help me to solve all the problems… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 14/02/2020 by Juanci (1 review written)

I got a price before going to Barbados $910 and ended with a bill of $1,230 CRAZY they charge me $225 for insurance. Told me insurance is mandatory and this is not true!!!! When we arrived, only one van was available and when we spoke to the agent, we were told “That only 1 van was available ”. The option provided was to take part of my travel party would be sent to the hotel via taxi and they would take the van to our location 2 hours late, we explain the situation to the person (from… Read Full Review

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★☆☆☆☆

“Left me with a bill and no car ”

Written on: 12/02/2020 by stacywoodard (1 review written)

Got to the rental car place to discover that my drivers license had just expired (my fault but can happen to anyone). My friend was with able to take over the rental. After speaking with a very unhelpful person at VIP, they could not switch the rental to my friends name. That’s ALL that needed to be done. Switch names and we were fine. Nope because it was 20 min after the time of pick up, they “could not do it.” And I still had to pay for the ENTIRE rental!!! Not a fine, not partial, nope… Read Full Review

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★★★★★

“Excellent service and knowledge”

Written on: 10/02/2020 by AlissaO'Hara6 (1 review written)

Everything went as planned and they saved me almost half the cost by rearranging my rental… Read Full Review

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★★★★★

“great job as rental assistance”

Written on: 04/02/2020 by giovanni69 (1 review written)

the rental assistance was great and Erick very kind and helpful. Rental confirmed ... I will return with further comments after my experience which I hope is really good and with a Dodge Gran Caravan and not similar :)… Read Full Review

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