Very disappointed

★★★★☆
4.1 / 5
84% of users recommend this
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  • Value For Money

mckee05's review of VIP Cars - www.vipcars.com

★☆☆☆☆

“Very disappointed”

Written on: 25/09/2021 by mckee05 (3 reviews written)

I booked a car through VIP for Malta.which was good at the time I decline their extra insurance cost it was in with the charge of 58.8 euro every thing was ok I paid my deposit of 3.99.for the 6/9/2021. When I got to Malta after stressful flight
I went straight to office and he said that he got my paper work I told him that I had my own insurance and said ok. He took my payment of 58.8 plus 40.00for fuel also 25.00 euro for you picking hire care up from the airport which I was not aware off. I handed my card over for payment and he ask me to sign the paper work I was about to look over the charges that he ask me something which took my eye of the paper work and after that I just sign it like I said I was not very well after stressful flight. When I got to my hotel I got the paper work out to look at and found out that they charge me for the insurance which I didn't want I went straight to they office in Qawra road to complain and he said that he couldn't do anything because I had left the airport but to complain when I get back home and not get anything from the airport again. I got in touch with VIP told them what gone on and all I got was that you didn't get the insurance from them I said no but I book it with you and paid my deposit and they didn't want to know that I been duped my them I wont ever use these company again I was very happy use Vip it looked ok I didn't know that that they pass on to other company's who ready to mislead you so be aware cost it looks cheap doesn't mean it is

  • 6/9/2021

    Date of hire (month/year)

  • VIP london

    Country & City of hire

  • Average

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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