Vehicle Rent - www.vehicle-rent.com

Like other reviews they charge you extra on arrival. For us, nearly double the online booking. Over Christmas period there was a lack of other options. Would avoid at all cost.

We took a weeks car rental and agreed the contract sent through by this company. This contract included a full to full policy and no extra local charges when collecting the vehicle.

When we collected the vehicle (from Firefly) we were forced to pay an extra £28 or decline the car rental. We were told by Firefly to take this up with Car Target Group/Vehicle Rent.com as the error was on their part.

After multiple emails to Car Target Group/Vehicle Rent.com, across many months (Sept - Feb), they are still not even understanding what our complaint is, let alone resolving it for us.

We will never use this company again, and would suggest to anyone on a tight budget that they avoid them.

We were forced into paying for full excess reduction. The associates would not give us the car without it despite that our booking confirmation was with 250£ excess. The booking therefore cost far more than the booking confirmation stated.

I have rented a Nissan Patrol from Enterprise through this broker. Checked through email with them to see what other car is considered “similar” to this one as I understand that a rental company can’t always provide the specific car booked, but a similar one. When I arrived at the destination, I have been told that the car booked is not available and was never available. Surprisingly, there were other customers that booked the Nissan Patrol because it was in Vehicle Rent’s offer, although it was never available at the location. I have been given a Ford Kuga, which in the company’s opinion is a “full-size SUV”. Actually, at present, on their web site there is no classification for SUVs, so if you would rent a Mercedes or an Audi Q7 you have got all the chances to get a “full-size SUV” Dacia Duster because it “had a automatic transmission with 4-5 doors and 5 seats as you booked in” (this is a quote from the response email from them, including the grammar errors). Not happy with that and will avoid this company in the future as they are not honest because they falsely advertised cars that never existed at the location just to charge extra amounts for much smaller cars.

Avoid this company, their super excess insurance .

They dont respont to emails.

They dont refund payments.

They say they habe no bookings with them.

AVOID...

In June I rented a car for a week in Croatia with full excess cover through Vehicle-rent.com aka Car Target Group d.o.o Travel agency in Ljubljana.

Unfortunately, I had a small accident and they kept my deposit of Eur 750 and told me that I should be able to claim it back in UK. I submitted all the paperwork and I have received the claim approval email in July.

I have waited 120 days and after not having any further communication from the claims team I have emailed them asking about progress but again with no reply whatsoever. I contacted customer support of Vehicle-rent who promised to take it up with the accounts team but again with no success. During last month I sent several emails and called customer service number who advised me that my payment is with accounts department and will be dealt shortly but again I had no answer whatsoever.

I became suspicious and started to check on various internet forums for reviews of the company and realised that there are lots of people who have the same issues with the company- everything is fine until you have a claim - and although you have paid to indemnify the excess the company is not refunding money to anybody.

I discovered that the company does not have any presence in U.K. They are formed by a few ex Sixth employees in Slovenia in 2011 and the company acts as a virtual broker. The business model that they use is - the excess that they sell and collect the money for is not going through proper insurance company but they keep all the money and in event of claim they don’t want to pay out. The company is not member European Car Rental Conciliation Service reconciliation service so after numerous calls and exchange of emails I am in process of asking for legal help.

If you have a crush or even a minimal scratch you will see what they offer. This is: terrible sercive, and a ilimited number of calls and emails. With luck you will get sorted in 5 months.

Sorry to spoil, but they are terrible.

I purchased a full insurance, due to a scratch I had to pay 150 euro that more then 3 months of claim, I didn't get them back.

Later on I read that this happen to a lot of other people.

Good prompt service AWAY from airport as per most other firms but also uses a separate ‘shuttle’.

Prompt and clear guidance with no ‘hard sell’ for options and additions.

Several cars seem to be returned damaged but my vehicle was in great conditions with tolerance for reasonable wear and tear.

Nice to have car mats too!

Professional service. Witnessed plenty of ‘noise’ from customers who clearly hadn’t read the terms regarding insurance etc. But staff eked to cope admirably.

Happy to use Easirent again on future trips and would recommend, based on this experience.

Good range of cars which appeared modern and clean.

Thank you.

A lovely smooth service and great little car. We would definitely recommend carwiz and vehicle rent