They keep your returnable deposit!

Vehicle Rent - www.vehicle-rent.com
★★★★☆
4.2
85.0% of users recommend this
  • Value For Money

  • Customer Service

Alicez157's review of Vehicle Rent - www.vehicle-rent.com

“They keep your returnable deposit!”

★☆☆☆☆

written by Alicez157 on 22/04/2019

My wife and I just completed a 24 day road trip of the Deep South USA. I originally booked the car hire through a company called Vehicle-rent.com who I believe are European (German?). I booked way back in March 2018 for a car hire from Atlanta airport for the trip in March & April 2019.

They had keen prices and I booked for an intermediate size vehicle with the local agent being Advantage. However, as the trip got nearer (in Feb 2019), I checked the reviews on the car hire company itself (not the agent who was Vehicle-rent.com) and found that Advantage had terrible reviews for Atlanta. So I cancelled my booking with Vehicle-rent.com and paid a few dollars more to book with Alamo (who had the best selection of cars available at the airport and were only a few dollars more).

Vehicle-rent.com initially tried to get me to continue to use their service but once I made it clear I had already made other arrangements they confirmed that my deposit of £25.67 would be paid back onto my credit card. quote "MONEY BACK: The amount that you have paid on our website has been fully refunded on your account. Yet, keep in mind that it may take your bank up to 15-45 days to complete this transaction."

Needless to say, this money has not appeared in my account, despite me cancelling the rental on the 1st March. They have dragged their feet in confirming to me:

1. What account number (card number) has been sued for the refund?

2. The actual date of the transaction

3. The name of the payee for the refund.

I have checked with my bank and they confirm that no refund has been paid. They have raised a dispute on my behalf and I will claim the money back from this company in that way.

The latest correspondence I have from this company is as follows....."After verification by our accounting department, we would need your bank statement from March and April, to verify the detail with our bank because from our side every single cent was refunded to you."

This is the final straw for me! I am NOT going to issue this company with a record of all my transactions on that account for the two month period where I used this card heavily (while In the USA)! I am claiming the refund back through the credit card company

  • 03/18

    Date of hire (month/year)

  • Atlanta, USA

    Country & City of hire

  • Customer Service

  • Value For Money

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