They were go now complacent

They were go now complacent I have used Travel Rent for 13 years; I recommend at least 6 -7 families who use our villa over the year to also use them, not anymore.
I book three large cars for my family with car seats for my grandchildren, I had paid for 12 of us to spend time together celebrating my 65 birthday, on arrival the car we hired was available but they had no seats for my baby granddaughter (12 months old) the only seats they had had had milk spilt on it and the other had a fault. We were asked to wait and a new seat would be delivered, 45 minutes later (baby by this time was not happy) a seat arrives but it is as bad if not worse than the first. I offered to buy a new seat if they had one but they did not. We could not wait any longer and risked traveling with granddaughter in the back with her mum without the ordered seat.
My sons and their families arrive a week later to take up the cars that I have ordered for them only to find that they had one large car left, my youngest son had to take a smaller car and share the luggage between the two cars. Seats for the four grandchildren were booster seats and were accepted but not in a good condition. They also had to hang around for booster seats to be found, they were given a discount for taking a smaller car but this was not the point I had ordered cars 5 months in advance.
On leaving the carpark, because we had to wait for the seat our parking ticket had expired and we had to pay for a longer period.
Once I can accept mistakes happen, three times no.
There was no apology and in the end we will walk with our feet and go elsewhere, the saying goes one gets what one pays for I will pay the extra and have a trouble free experience like in the old days.