REFUND NOT ACCEPTED

Sofia Airport (Arrivals Hall); Varna Airport (Arrivals Hall), Burgas Airport (Arrivals Hall); Plovdiv, Sozopol, Nessabar
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Whittakerud23's review of Top Rent A Car Bulgaria - www.toprentacar.bg

★☆☆☆☆

“REFUND NOT ACCEPTED”

Written on: 08/05/2019 by Whittakerud23 (1 review written)

Du to. an family emergency I had to cut short my vacation.
I returned the car May 5th instead of May 16th.
It was not granted refund for the days I did not use the car, from May 5th until May 16th.

This is very bad customer service.

Will never use Top Tent a Car again!

  • Customer Service

  • Value For Money

Toprentacar's Comment

Written on: 11/05/2019

Dear Customer,

Thank you for your review.

We are really sorry for the situation.

Under our Terms and Conditions if you decide to return your vehicle earlier, the price for the whole rental will be recalculated on standard price list for the used rental period and 3 days will be added.

Please, provide us more information about your reservation /reference number, rental period and etc/ by email, so we will be able to check your case.

Kind Regards
--
Top Rent A Car
Customer Service

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