Poor Cust. Svc, Ineffective Policies

Sixt Car Hire www.sixt.co.uk
★★★☆☆
3.4
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16Haynes's review of Sixt Car Hire www.sixt.co.uk

“Poor Cust. Svc, Ineffective Policies”

★☆☆☆☆

written by 16Haynes on 20/08/2016

BOTTOM LINE - rent from Enterprise. They actually cost less (for a bigger car) AND they do not have the "must have current license for 5 years" policy.

STORY:
Car was reserved for pickup @ Dublin airport via Ryanair services 30 days before travel to Ireland. 4 days prior to arrival, reviewed the reservation. Sixt contract states one must have driver's license for 5 years in order to rent. I questioned (via email and FaceBook) clarification: must I have had a driver's license for at least 5 years, or is it that I need to have my current, valid driver's license for 5 years.

The reason I needed to know was because I moved to a new state this year - and changed my driver's license to the new state (which is required by law).

I received NO response from the email - and although their FaceBook page states they will respond within a few hours, it was 16 hours before I got a response. While the responder was not rude, she was not helpful, either. She merely stated that they will NOT rent to me, even though I've driven for over 44 years and have both my current state's license as well as the one from my previous residence. THAT IT IS A REQUIREMENT BY THE COUNTRY OF IRELAND.

Now, this does not make sense to me. If this is truly their policy, then most Americans would not be able to rent from them. So I checked Avis & Budget - THEIR policy stated 1 year (unfortunately, that wouldn't help me).

SO - I called the only Sixt phone number I could find (reservations in Ft. Lauderdale). The young lady confirmed the policy, but said it actually depends on the branch manager, whom she would call for me. THEN not only did she put me back into the queue (instead of on hold, which is what she did when she checked the policy), Sixt disconnected me.

At this point I was more stressed than I had been when I was the caretaker for BOTH my parents (one who was up during the day, the other at night - both falling on a regular basis).

My daughter (who is in the UK and has rented cars) suggested Enterprise - so I called them. THEY were wonderful!

  • 08/2016

    Date of hire (month/year)

  • Dublin, Ireland

    Country & City of hire

  • Customer Service

  • Value For Money

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