Sixt Customer Service Is Really Bad

Sixt Car Hire www.sixt.co.uk
★★★☆☆
3.4
61.0% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Sixt Car Hire www.sixt.co.uk

“Sixt Customer Service Is Really Bad”

★★☆☆☆

written by on 07/05/2013

We have made an online booking through rentals.com for a period of six days for a car in Manchester, UK.
The only thing that was really disappointing was the customer service.
The gentleman who handed over the car to us acted unprofessionally, maybe because we were foreigners? Initially he triad to provide us NOT with the car we have booked but with a smaller one. Eventually he changed his mind and agreed to give us the car that has been booked and was actually available and awaiting for us. Then he triad to persuade us buying the full tank of fuel although we made it clear upfront that we do not need such deal. Upon handing over the keys we were shown the parking lot where to find the car. There was no intention to accompany us over there and to have a look at the car, and no mention even about the type of the fuel the care was taking.
We handed over the car as planned and the guy who took it over tried to make me sign that during the 6 days the car has been with us a small scratch (of a wheat grain size, caused most likely by the contact with a tiny pebble) has occurred. This was very annoying since that thing has been there for a long time! It was good though that he did not insist over me signing when he realised that I would refuse to do so for obvious reasons.
While the car was fine and according to our needs, the service provided needs a lot of improvement. It was a pity to realise that actually this whole situation was the only negative part of our holiday.
People handling the car hiring process must be professional and willing to do their job right. Also all customers, foreigners or not, must be entitled to the same standard of service and being treated fairly and correctly.

  • 01 May 2013

    Date of hire (month/year)

  • Manchester, UK

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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