customer service worse than my rental experience.

★★★★☆
4.0 / 5
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  • Customer Service

  • Value For Money

ptrhlm's review of RentalCars.com - www.rentalcars.com

★☆☆☆☆

“customer service worse than my rental experience. ”

Written on: 05/12/2021 by ptrhlm (1 review written)

my second review concerning the same rental/experience.
i paid $100.13 plus $72 for insurance (both theft and damage) to Rentalcars.com and picked up my car in Veracruz Mexico on October 20 and returned it on the 25th.
But i am looking at 3 different charges on my Amex Card for $59.96, $189.53 and $172.13 totaling $421.62
Rentalcars.com suppliers (Keddy Car, Europcar, and Fleet Car) are all billing me for different items and i not sure for what.
every time i send an email, with the back-up billing to Rentalcars i get the same response, but from a different person.
so far 14 different people have responded to my inquiries.
Run don't walk from Rentalcars!

  • 10/20/21

    Date of hire (month/year)

  • Veracruz Mexico

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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