DO NOT USE THIS COMPANY. THEY ARE APPALLING!

RentalCars.com - www.rentalcars.com
★★★★☆
4.0
85.0% of users recommend this
  • Customer Service

  • Value For Money

202Herndon's review of RentalCars.com - www.rentalcars.com

“DO NOT USE THIS COMPANY. THEY ARE APPALLING! ”

★☆☆☆☆

written by 202Herndon on 29/08/2021

I have had nothing but trouble with this company. They take over a week to respond to you. I'm still awaiting their next respond. They don't do what they advertise. They have taken full payment for the hire car I have booked a full month before pick up, yet it was advertise as pay at counter on pick up.
I was getting so frustrated with them I said cancel the entire booking but they won't refund a $90 deposit which was also not mention.
They are based in England although they do have a local number to call in Australia. I had to ring as when I tried to login, you are asked for a 9 digit reference number. On my confirmation email I was only given a 10 digit reference number.
I will NEVER use them again & would deter anyone to use them.

  • 30/08/2021

    Date of hire (month/year)

  • Launceston

    Country & City of hire

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Was this review helpful? 0 0