fully paid up & refused car

RentalCars.com - www.rentalcars.com
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  • Customer Service

  • Value For Money

johnboy07921's review of RentalCars.com - www.rentalcars.com

“fully paid up and refused car”

★☆☆☆☆

written by johnboy07921 on 25/08/2018

I use the web site to purchase a car rental in Tenerife. I chose every optional extra of cover so that I could simply collect and drive. On arrival I found very poor and slow service and ahead of me many unhappy customers. After an incredible long wait I was treated badly and final refused rental. Because I refused to accept the disgusting attitude of their rep.

I complained on line showed evidence of their cancelation and have not received a refund or apology. TOPCAR provided a better car cheaper and quick and I have used them since without a single issue. So great customer experience is possible and at lower cost.

RENTALCARS DON'T CARE, I still see the same desk delivering the same insurance selling strong arm tactic on people who can just walk on like I could.


  • Feb 2018

    Date of hire (month/year)

  • Tenerfire South

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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