written by johnboy07921 on 25/08/2018
I use the web site to purchase a car rental in Tenerife. I chose every optional extra of cover so that I could simply collect and drive. On arrival I found very poor and slow service and ahead of me many unhappy customers. After an incredible long wait I was treated badly and final refused rental. Because I refused to accept the disgusting attitude of their rep.
I complained on line showed evidence of their cancelation and have not received a refund or apology. TOPCAR provided a better car cheaper and quick and I have used them since without a single issue. So great customer experience is possible and at lower cost.
RENTALCARS DON'T CARE, I still see the same desk delivering the same insurance selling strong arm tactic on people who can just walk on like I could.
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