Absolutely incompetent - never hire from red spot!

★★☆☆☆
1.8
From 35 reviews
20.0% of users recommend this

  • Customer Service

  • Value For Money

Guest's review of Red Spot Car Rental

“Absolutely incompetent - never hire from red spot!”

★☆☆☆☆

written by on 04/04/2015

We hired 2 children's car seats but when we turned up at Melbourne airport, they didn't have any. From the outset they were completely rude about it and offered absolutely no solutions. They said we could go to the local Kmart and buy car seats (which is what we had to do). I can forgive a system error (no matter how inconvenient) but what I can't forgive is the absolute rudeness, refusal to help, and absolute lack of service. We rang the head office to see if they would be more helpful given the lack of competence at Melbourne airport, but the head office operated with the same level of apathy and rudeness. I will never hire from red spot again.

  • April 2015

    Date of hire (month/year)

  • Melbourne Airport

    Country & City of hire

  • Customer Service

  • Value For Money

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