Qeeq - qeeq.com

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Qeeq - qeeq.com
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“Qeeq will only take your money, not responsibility”


written by RonLittman on 20/05/2023

Qeeq is great if you’re looking for a company to just donate money to. If you’re looking to get rid of your money, then they will gladly take it off your hands. Just as long as you don’t expect them to actually take responsibility if something goes wrong. Almost two months ago I tried to rent a car from Thrifty through Qeeq. I arrived at the rental agency at 9:30PM, only to see the longest line that I’ve seen in my life outside of Disneyworld. After flying halfway across the world and having slept only four hours in the past 48 hours and none in the past 26, I now had to spend another three hours on my feet. Only after three hours, an agent came out to inform the people that they’re out of cars. I was stranded at the airport at 1AM with no way of getting to the hotel. Given the time and my physical and cognitive condition after the last two days, I just had to take the first taxi out of there. After having slept a few hours, I was able the next morning to get a cheaper taxi back to the airport (now the line was “only” one hour long) to pick up the car that I should have gotten the night before, although I had to completely reschedule the meetings that were the purpose of my trip in the first place. Together, the two taxis amounted to $100. Furthermore, because I was in a hurry, I didn’t notice that Thrifty added a charge for insurance, despite me having already gotten it and paying for it when I made the reservation. When I contacted Qeeq, they were very polite and courteous, but completely useless. They started asking for documentation within a couple of days. They first asked to see the added insurance charge, but told me that I would need to discuss with the rental agency themselves when I returned the car. As it happened, I was running late and didn’t have time to dispute the charge so that I wouldn’t miss my flight. A week after the rental, they asked me for the receipts that I had already sent them previously, but I hadn’t heard back from them until 10 days later and only after I had sent them an angry letter to see what they’ve done with my case. It was then that they informed me that the rental agency agreed to not charge me for the day of rental that I lost (although to this day, almost two months after the rental, I still haven’t gotten that money back), but didn’t say anything about the expenses that I incurred because they left me stranded at the airport at 1AM. After more than a month that this still hasn’t been resolved (Qeeq says that it tries to resolve issues within 20 days – yeah, right!) and only after I threatened to take legal action, then they realized they needed more documentation, which apparently they didn’t know about before I lost my patience with them. I sent them the new documents, but it took them nearly a week to even open them, because it was only then that they told me that one of the documents wouldn’t open. I sent it back to them four days ago and still haven’t heard back from them. Ultimately, Qeeq’s responsibility is only to take your money. But if any problems arise then all they will do is the least thing. After all, it’s your money, not there’s. If you value your money, never EVER hire Qeeq.

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