False charges

3.3 / 5
73% of users recommend this
  • Customer Service

  • Value For Money

Susandevine's review of Prima Rent a Car, www.rentacarprima.com


“False charges ”

Written on: 29/05/2015 by Susandevine (1 review written)

Do not use this company I hired car 14/5-23/5 good service and car delivered car back to airport prima rep was asked to check car by myself advised car no issues...I knew there wet none!! Arriving back this week received email informing charge 100 euro for DAMAGE....they will not return call, answer call or reply to email ....SHAM STAY AWAY!!

  • May 2015

    Date of hire (month/year)

  • Malaga

    Country & City of hire

  • Good

    Condition of vehicle

Primarent's Response to Susandevine's Review

Written on: 06/11/2015

Dear Madam : First of all sorry for not putting on public display the answer to this matter before, but we had no knowledge of this claim being put on this site until now.
Just as an update we would like to point out that the matter was solved some months ago and the moneis have been returned, as you already know.
The reason as you know was and admin mistake since another car of our fleet with similar number plate had had a damage that day.
Again we apologice for this, and refer to the other reviews on this site, google, and tripadvisor to give a realistic view of our company and services.

Prima Rent a Car Management

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Primarent's reply to Primarent's Comment

Written on: 02/03/2016

Dear Mrs. Devine :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service. If any charge was done in error, it will be inmediately refunded.

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