Fight for deposit

3.3 / 5
73% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Prima Rent a Car,


“Fight for deposit”

Written on: 18/10/2013

Exhausted emailing back and forward following holiday in malaga in August and October, really disappointing having to fight to have deposit returned on each occasion. They inform you it has been processed however checking your account alas no credit however debit is processed on time. Such a let down as everything else went smoothly. Administration team real let down for this business! Need to fix this element for customers and will make difference to service provided.

Susan4's Comment

Written on: 18/10/2013

....and I'm still waiting since Wednesday! Please process immediately!

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Primarent's Comment

Written on: 02/03/2016

Dear Sir/Madam :

We are sorry to hear that you where not fully satisfied with our services. We take the feedback of our customers very serously, and will use your comments to correct and improve our service.

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