Bad online booking experience

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National Car Rental www.nationalcar.co.uk
★★☆☆☆
2.1
From 278 reviews
31.0% of users recommend this

  • Customer Service

  • Value For Money

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Guest's review of National Car Rental www.nationalcar.co.uk

“Bad online booking experience”

★★☆☆☆

written by on 29/07/2015

Booked on line and obtained what I needed at a price I wanted to pay. Went all the way through to payment and the booking did not go through. Rang National who said that their web site was down and to try again in a few minutes. Went back on line, same deal not shown. The rates were now higher for less options.

Ended up paying more for less. Not very impressive.

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Nationalcares's Comment

Written on: 24/09/2015

Hello,
Thank you for alerting us to this web site error. Our Web Team does work to resolve any issues with the site as soon as they can. Our rates do fluctuate, however, based on branch availability. The rates on the web site do update to reflect the branch's fleet and can change frequently.
If you have any further questions or feedback about booking with us, please feel free to email our team at Care[at]nationalcar[dot]com. Use reference #150924-002556 in your email.
Thank you.
Mitch
Social Monitoring Coordinator

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