Good service but add on the fuel cost!

Malagacar.com - www.malagacar.com
★★★★☆
4.4
87.0% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Malagacar.com - www.malagacar.com

“Good service but add on the fuel cost!”

★★★☆☆

written by on 18/06/2013

Service was good, speedy. Car was fine as expected. Only downside is the fuel surcharge which was crazy. I was charged 69 euros for a 3/4 tank of petrol. When I filled it up at a petrol station from almost empty it was 45 euros ! That's almost a 100% mark up out of which you cannot opt out.

  • 6/2013

    Date of hire (month/year)

  • Spain, Malaga

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Malagacar's Comment

Written on: 17/07/2013

Dear customer, thanks for sharing your opinion about Malagacar.com.

Regarding the fuel issue, we are not a gas station, so we cannot buy fuel at a very fair rate. Anyway, we provide the same price as other gas stations at the airport's area (price per litre is way more expensive compared to other towns in Malaga, and it also fluctuates depending on the day of the week).

However, if you think there has been an error with the fuel charge, please send us your booking details to [email protected] and we will have a further look into this issue.

Regards,
Malagacar.com

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