Refund

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Kallen100's review of Hertz Car Rental

★☆☆☆☆

“Refund ”

Written on: 12/09/2018 by Kallen100 (1 review written)

On 9/8 I rented a car from the buffalo airport from Hertz car renal . Drove it 75 miles to Jamestown to attend a wedding. The next day I planned to drive to Toronto for another wedding. The car would not start after contacting an agent and realizing the time they come to jump the car or take me back to buffalo airport was not ideal for I had to be in Toronto , the agent advise me to leave the car to get towed and I was able get a ride to niagra falls to pick up a car at that location , I get to niagra falls which is about 1 1/2 away to find the location closed . I call hertz back up and the agent response was oh I guess the other agent failed to look up the hours of operation , the agency advise me to go to the buffalo airport to get a car , now I bring really cautious and asked the agent before I drive 45 min to please check if they have a car , well yes you guess it they gave no cars. So now I’m stuck by myself at the Canadian border waiting for my niece who I have unconvinced to pick me up which is a 2 1/2 hour drive , she also had to take off Wednesday from Roth to drive me 2 1/2 hours back to the buffalo airport because I fishy have a car . On top of all this I have spend about 10 hours on the phone with Hertz since Sunday to Wednesday getting transfer around from person to person trying to get my money back from a car that broke town and I didn’t used , finally after getting a hold of somebody I’m told it can take up to 6 weeks before I get my money back , how can a company treat a customer like this and ruin their vacation, I gad to unconvinced a lot of people to help me out with transportation

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