written by boriss1 on 16/09/2023
We booked a minivan at Manchester Airport with Green Motion car rental. It was much more expensive than we expected to pay for full insurance. We had a puncher in the front wheel a few days after using the car.Since then we have tried calling the emergency number over 30(!!!) times over 3 (!!!!) days to no avail. They only changed our car after 3 days during which time we asked for help countless times. All our plans were completely disrupted as well as our mood.It was a great mistake to rent a car with Green Motion.The worst experience we've ever had!!!Stay away!!!
written by on 14/09/2023
We were stonewalled by Edinburgh office desk staff who refused our credit card on the grounds that it wasn't valid for the required period of time AFTER the rental period. You would think that anyone processing credit card transactions would possess the ability to interpret the valid dates on a credit card, but sadly not this bunch! They refused to listen to reason and our bank has since confirmed they were 100% wrong. What a welcome to Scotland after 22 hours in transit! We were forced to hire elsewhere, taking an eye-wincing financial hit in the process. Two weeks after lodging a complaint and still no apology from the office in question, what a shamozzle! Avoid at all costs! Zero stars.
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