Horrible end to a holiday

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

JamesB86's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Horrible end to a holiday”

Written on: 10/09/2019 by JamesB86 (1 review written)

Goldcar have take over £500 from my credit card after they supplied evidence of damage that I caused to a hire car. The photographic evidence they've supplied is of a totally different hire car than the one that I hired! I've sent emails, spent hours on the phone and now being told by Goldcar that the best cause of action to resolve this issue to take legal action against them!
All I want to do is speak to somebody at Goldcar to resolve this issue but they refuse to answer my questions via email and phone and in the end just hang up on me.

  • August 2019

    Date of hire (month/year)

  • Alicante Airport

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 1 0