GoldCar Rental - Review

1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Hudson101's review of GoldCar Rental -


“OK like hundreds of others, as it transpires, we have...”

Written on: 28/08/2019 by Hudson101 (1 review written)

OK like hundreds of others, as it transpires, we have fallen victims of Goldcar insurance... 
As seasoned travellers we have started to purchase an annual car insurance policy in the UK to cover us for additional charges that we would incur should we be unfortunate enough to cause damage to a rental car overseas. This obviously is designed for two principal reasons 1. Because it is a lot cheaper and 2. to address the heavy selling that can result when collecting a‘rental’ from staff who are on commission to sell the company insurance at inflated rates.
Anyway, last week having booked our rental from Goldcar at Murcia International Airport we returned it, somewhat dusty, to their compound, where a representative from Goldcar, holding an iPad, checked it for any damage…and having rubbed the dust off a specific area of the off side passenger door ‘low and behold’ discovered the kind of inconsequential hairline blemish that you can get when the vehicle is washed. Indeed the blemish (which could be polished out in seconds) was so inconsequential that when we checked the body work on collection, had we have seen it we would have disregarded it.
It appears from all the negative reviews (there are hundreds) I have subsequently read about Goldcar this is a widely used scheme, primarily used against those who refuse to buy their insurance policy, and one which is yielding them some serious money from us hapless travellers, because having had to pay a 1197 euro deposit when we collected the car, within 20 minutes of the inspection we received an email from Goldcar telling us that they had charged us 200 euros for the damage (blemish)…which clearly was on the vehicle when we collected because the representative, having consulted her iPad went straight to the spot, even though it was covered in dust with no outwardly tell-tale marks. (ironically recently my wife caused some substantial damage to the driver’s door of my Audi Q5, which a local body repair and spray-shop fixed for £320).
The problem is Goldcar had our deposit so what recourse do we really have except hope that our tale might make other travellers think twice before handing out their hard earned cash to a despicable company who appear to have been fleecing travellers with various insurance schemes for many years…with impunity. 
P.S. having waited until Goldcar returned my deposit before posting this for obvious reasons, I note having checked my account that they have withheld over £300!!!
Be warned and PLEASE share

  • August 2019

    Date of hire (month/year)

  • Murcia Spain

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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