DONT BOOK WITH THEM

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
5.0% of users recommend this
  • Customer Service

  • Value For Money

SandraRuiz's review of GoldCar Rental - www.goldcar.es

“DONT BOOK WITH THEM”

★☆☆☆☆

written by SandraRuiz on 01/08/2019

DO NOT USE GOLDCAR!!!

We returned a car in Malaga last week, completely fine just as we started with.
The inspector checked it all off and said there was no damage, full tank, no problems, will get our money back in a few days.
We took photos of the entire car at drop off after reading all the negative reviews just in case.
2 hours later we received an email saying on another review there was damage of €150 with a different photo of then what we took.
We returned to the drop off to confront them only hours after we took it back, and were informed the car ‘was not there at the moment.’
After filling 2 complaint forms through the company giving photo evidence of their mistake, a week later, still no response and no deposit in our account.
We then rang the company to see when we would be refunded our total deposit and they told us they have more ‘damage’ now totalling €430! Which we have NOT received any email, phone call or photos of this.

!!PLEASE DO NOT USE THIS COMPANY!!

We will be going further.

  • July 2019

    Date of hire (month/year)

  • Spain Malaga

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Johnc_Ireland's Response to SandraRuiz's Review

Written on: 27/09/2020

We took a chance. Never again. Worst Company ever. I would rather pay the extra for a reputable company. It's like playing Russian Roulette with your credit cards.

####### DO NOT USE GOLD CAR - AVOID LIKE COVID19 ###########

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