Don't get suckered in to their cheap prices!

★☆☆☆☆
1.2 / 5
5% of users recommend this
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  • Value For Money

AlfredoLarkin's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“Don't get suckered in to their cheap prices!”

Written on: 23/05/2019 by AlfredoLarkin (1 review written)

My husband and I recently tried to rent a car from Tenerife airport. Our experience with Goldcar was awful. Arrived at 9pm to collect the car (booked through Argus Car Hire along with relevant insurance). The staff were so so rude and threatening when we told them we wouldn't be taking out their insurance policy for an additional EUR 136. They told us our insurance was incorrect and we wouldn't be covered, so we left the queue to read over our paperwork to make sure we had our facts right, we did! We also spoke to others in the queue who said they were in the same position, (they said Goldcar target new customers with the insurance threats but once you're on the system they generally drop it.)

We rejoined the queue and eventually the man accepted we wouldn't be taking our their insurance policy, but then proceeded to tell us we would need to pay an additional 5% on the EUR 1100 holding fee, (paying and being reimbursed, total EUR 110!) All because we weren't using a credit card! I knew their preferred method was a credit card so I read the small print when booking and there was no mention of 5% on an 'approved debit card' which we had.

So we walked away and went to Europcar who were the polar opposite, friendly, kind & helpful. Didn't feel screwed over, they were up front about their costs and had a fair policy when it came to fuel usage and any damages to the vehicle. When booking they appeared more expensive than Goldcar but with Goldcar's added costs, Europcar was far cheaper (and MUCH more of a pleasant service). We looked back over at the Goldcar queue (the longest in the airport) and every.single.person was having the same issues and facing the same abuse as we had.

  • 05/2019

    Date of hire (month/year)

  • Tenerife

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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