1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

HallieAllen105's review of GoldCar Rental -



Written on: 21/06/2018 by HallieAllen105 (1 review written)

I would give Goldcar no stars if I could! We hired from Valencia Airport in June 2018. Pre booked the cost was 40 Euros (£34).Bargain? Oh no! We were charged a deposit of 1100 euros because we didn't need their own insurance. On our credit card that came up as £1090.51. They choose their own ridiculous exchange rate as this worked out at approx. 1.08 when the going rate was approx. 1.14. When they refunded they used an exchange rate of over 1.14. this resulted in us getting back £1013.20. £77.21 less than they had taken! Included in this discrepancy was a charge of 12.39 Euros plus iva for a 'smart return' even though there is no mention of this term in their t&c's. A car that should have cost us ££$ actually cost us £111. Disgusting! Surprisingly the reviews on the Goldcar site are very good. This is because you can only review there booking process after booking on their online survey form.The site also says not to take notice of reviews on other sites. The implication is that only their reviews are written by 'real'customers!

  • June

    Date of hire (month/year)

  • Valencia

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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