GoldCar Rental - www.goldcar.es Review

★☆☆☆☆
1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

Kendallrc66's review of GoldCar Rental - www.goldcar.es

★☆☆☆☆

“We flew from Karlsruhe to Girona and came back 4 days...”

Written on: 21/02/2018 by Kendallrc66 (1 review written)

We flew from Karlsruhe to Girona and came back 4 days later. We rented a car for this 4 days in a good internet offer. When we arrived to the Goldcar office in Spain they didn´t accept our visa credit card to ensure the car and said we had to pay 74 euros more just because the card was not the adequate one. We had never had a problem hiring cars or paying anything with our visa card. We were too tired to discuss and we paid the extra 74 euros. When we checked at home in internet, we realized that our Visa card should have been accepted, it was a lie and trick to overcharge us. BE CAREFUL. NEVER AGAIN GOLD CAR.

  • 15.02

    Date of hire (month/year)

  • girona, spain

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

By Goldcarrental

Written on: 06/03/2018

Hi,

Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

We have been investigating this matter and, as we saw that we had other customers with the same issues, we have found that some cards are treated as credit in the country of issue, but outside, they work as normal debit cards. Please refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.
Goldcar Representative.

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