GoldCar Rental - Review

1.2 / 5
5% of users recommend this
  • Customer Service

  • Value For Money

juliadaunter's review of GoldCar Rental -


“we have used Gold car for the last four years and have...”

Written on: 15/02/2018 by juliadaunter (1 review written)

we have used Gold car for the last four years and have always returned the car back full I returned the car back on the 13th of Feb after hire to be told by the guy looking over the car everything was fine plus it was full of fuel. only to receive a invoice on the 15th of feb for 57 euros 7 euros for fuel and a 50 euro fine , looking back at a hire I had in dec they did the same again with out sending me notice

  • 6th feb to 13th feb

    Date of hire (month/year)

  • Almeria airport

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

By Goldcarrental

Written on: 06/03/2018


Thanks for your comment.

We're trying to improve our services and your opinion is essential to do so.

On the issue you described, you should know that there's a penalty for not returning the car full when you have arranged the contract with a Full/Full rate. Please note that according to provision 7.b of our General T&Cs if the customer doesn't return the car full again "the cost of the amount of fuel needed by Goldcar to top up the tank will be deducted from the deposit, plus a €40 penalty. Where the deposit is less than the amount owed, the customer agrees that the difference should be charged to their credit or debit card, and ultimately withdrawn from their personal bank account." This is usually notified automatically by our systems as long as the customer have wrote down their e-mail on the system when they register the booking. If you didn't receive anything, this may have been related to this. You can now refer your case to our Customer Service department by opening a query through our website. That way, they’ll get in touch with you and manage your case ASAP.

Kind regards.
Victoria R.

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