Steer clear

GoldCar Rental - www.goldcar.es
★☆☆☆☆
1.2
From 2637 reviews
5.0% of users recommend this

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Monroe308's review of GoldCar Rental - www.goldcar.es

“Steer clear”

★☆☆☆☆

written by Monroe308 on 31/12/2017

My recent experience with gold car was disappointing . I found the attitude of the staff bordering on rude. After arriving on an early flight I found the car very hard to find after being given poor directions from gold car staff. This added an hour on to the journey. The extra £130 on insurance which was announced at the pick up point was a complete surprise. After booking on line with Auto Europe and paying insurance then, I was told that gold car didn’t recognise this insurance as I hadn’t booked through their website. I was given a choice of either paying for extra insurance or putting a deposit on my credit card for over a £1000. As my faith in gold car’s service was now diminished I felt I had no choice but to pay up. If second party websites are being used by companies to sell their goods they should at least understand what the customer has already paid for, which gold car denied any knowledge of.

  • 12/17

    Date of hire (month/year)

  • Spain/malaga

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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Goldcarrental's Comment

Written on: 22/01/2018

Hi,

We are sorry to see that you were not aware of our most basic conditions.
On the issue you described, please let us explain our clients have two options of coverage. Both appear clearly detailed during the booking process, in FAQ section of our website and in Terms and Conditions of the contract you accepted.
First of all, you can choose a basic rental. With this rate it is needed to leave a deposit that remains blocked in your credit card until the day you return the car. If, unfortunately, the car has any damage, amount of repair costs will be deducted from the excess fee initially blocked.
On the other hand you have Super Relax coverage, with which you don't have to worry about anything because all incidents may happen are covered.
We always recommend our clients to take out Super Relax cover for their own safe and tranquility on the road, but they're completely free to decide about it.
Thank you
Kind regards,
Victoria R
Goldcar Representative

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