Automatic car booked was not available

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FASTCarhire www.fastcarhire.co.uk
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Oneoffcustomer's review of FASTCarhire www.fastcarhire.co.uk

“Automatic car booked was not available”

★★☆☆☆

written by Oneoffcustomer on 15/06/2013

My wife and I booked a small 4 seater automatic car (we have driven only automatics for the past 20 years). Fast Car Hire booked us with Auto Europa, but at the airport (Ancona) Auto Europa said we don't have any small 4 door automatic cars - only a 2-seater Smart car. They checked with the other companies to see if they had one, but none did. So we had to accept the Smart car to get to our destination, though the boot space was too small for our 2 cases so we had to wedge one between the passenger's legs. The car was fine as a 2-seater - except that we were meeting friends who were expecting to get a lift with us for the rest of the holiday. So we had to limit what we were able to do.

Secondly. neither Fast Car Hire nor Auto Europa explained that there was an extra charge for a second driver (we have never encountered this charge before). Otherwise Auto Europa were very helpful. But Fast Car Hire clearly showed great incompetence in booking us a car that didn't exist!

  • May 2013

    Date of hire (month/year)

  • Poor

    Choice of vehicles

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