Deceived with charges for Flat Tyre

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  • Customer Service

  • Value For Money

WSenior's review of Europcar

“Deceived with charges for Flat Tyre”


written by WSenior on 10/06/2023

The rental car from Nimes had a flat tyre ( while parked overnight). Europcar sent a tow truck which pumped up the tyre and left us to get it checked and fixed. The Garage were unable to do this for 4 days. We did not want to use the car for safety concerns before the tyre was checked. We had to ask Europcar to replace the car and swapped the car at another location which they did but only a smaller model was available.

After the rental we have been invoiced twice for Damages Surcharge and Damage Admin. The extra charges were not presented when we dropped the car off. The two invoices have total extra charges over 44o euros. One is a duplicate and in any case the charges are excessive. We have raised a comlaint and claim but have yet to have the duplicate invoice reimbursed, nor a compensation for the very poor service.

  • June 2023

    Date of hire (month/year)

  • Nimes, France

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

Wsenior's Response to WSenior's Review

Written on: 27/06/2023

After I raised a complaint with Europcar, they have replied that there were new damages (than the original flat tyre).

They did not send any evidence for the damages. There was no damage when we returned either the original car or its replacement. Their invoice for these was charged to my account six days after returning the car. If there was damage there is no proof we did it.

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