Europcar Review

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Customer Service

  • Value For Money

NickiColeman's review of Europcar

★☆☆☆☆

“My father booked his car with Europcar to be collected...”

Written on: 17/05/2019 by NickiColeman (2 reviews written)

My father booked his car with Europcar to be collected from Faro Airport. He visits every year for approx. 8 weeks. He always pre pays takes out the additional insurance. This year "A very pleasant young man" asked him if he would like an upgrade as there was a promotion. My father said yes as no charge was mentioned. He returned the upgraded car to Faro Airport on the 7th April. When he received his credit card statement he was surprised to see that Europcar had charged him £852 on the day he returned the car. There was no explanation as to why the charge had been made. It took several attempts to find out why the money had been charged. Many attempts have been made to appeal to them, however as one would expect they see they have done nothing wrong. There is a "pleasant young man" at Faro Airport that has enjoyed his commission from a older gentleman.

Congratulations Europcar you are MAGNIFICENT. Buyer beware use any other car hire company DO NOT USE EUROPCAR>

  • Fbruary 2019

    Date of hire (month/year)

  • Faro Airport

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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