Poor customer service

★☆☆☆☆
1.2 / 5
6% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Europcar

★☆☆☆☆

“Poor customer service”

Written on: 11/10/2018

The rental was fine. While returning the car, a small chip was noticed on the front rim. The chip was the size of a two pence. I was advised that there may be a small fee for repair. I received a charge of 100EUR for this chip, even though I paid extra for the insurance. My fault for not knowing that wheels are not included. 100EUR seems excessive for a small chip and Europcar saying the wheel needed to be replaced. I was provided an invoice or explanation until my I disputed the charge.

  • 02JUL18

    Date of hire (month/year)

  • Prague Czech Republic

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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