Deceptive Trading at Heathrow

★☆☆☆☆
1.2 / 5
6.2% of users recommend this
  • Customer Service

  • Value For Money

Kierra355's review of Europcar

★☆☆☆☆

“Deceptive Trading at Heathrow”

Written on: 07/08/2018 by Kierra355 (1 review written)

Arrived on Sun at T4 and only Europcar open. Requested small car with GPS and was told that for the extra charge we would be better getting a bigger car with inbuilt GPS at only slightly more cost. At the pickup depot the operator loaded the first address but on freeway found it did not work. Bought a local SIM and used phone for rest of trip. On contacting Europcars we were told that all cars with GPS are extra cost. Inbuilt GPS need a chip after paying. Advised that their operators would not have told us the inbuilt GPS would work without extra cost for chip. Nonsense. Later to find out from UK friends that Europcars are notorious for this type of shady dealings.

  • June 2018

    Date of hire (month/year)

  • London Heathrow T4

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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