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ninjag
Written on: 03/06/2014
I had a similar issue but if memory serves right I think they have 15 working days to return it. Mind it's working days so doesn't include the weekends which means it's really 3 weeks.
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dottore
Written on: 03/06/2014
Where is your money? It is with Europcar.
Unfortunately they are one of the worst car hire companies. If you read small print, they have many unusual clauses (for example high additional charges for topping up returned car petrol tank in addition to just charging for petrol, etc, etc). One of the tricks is to keep your deposit money, or any due refunds for a long time before returning it. Do not worry, you will eventually get your money back. I used many car hire companies before, and this is the one to avoid at all cost!
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kalinajuzwiak
Written on: 04/06/2014
I had a similar situation in France.. sadly, 9 months later I havent seen the color of my money yet!!! never again!
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Felicity7
Written on: 04/06/2014
I had a really bad experience with them a couple of years ago when I hired a car in Portugal. I paid the rental charge when I booked the car through 121 car hire in the UK and Europcar charged the basic rental to my card again when I returned it. I made numerous attempts to contact both 121 Car Hire and Europcar by telephone, email and post and that got me nowhere. I'd paid by credit card so reported them to my credit card company and eventually, after writing to the Chairman, the credit card company refunded my money. I do wish you luck with this. I shall never use 121 car hire or Europcar again.
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Jockeyboy11
Written on: 04/06/2014
Yes it's true the worst of the lot however Avis came a close 2nd recently, we paid the additional insurance and they took a bond as well if I had of known I would have given them a credit card we never used the also charged us in aud instead of Euros so it was an expensive hire, I thought they are not allowed to have access to debit cards, our deposit was refunded in 3 business days I guess this is how they make a lot of extra money