Old high milage cars at premium prices

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
24.0% of users recommend this
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  • Value For Money

Maeve411's review of Enterprise Car Rental - enterprise.com

“Old high milage cars at premium prices”

★★★☆☆

written by Maeve411 on 17/10/2022

I rented a car from Enterprise Paphos airport on 5/10/22. The car had numerous dents and scratches which I photographed + had 114,000Km on clock and was 10 yrs old.. After a couple of days the car developed several faults 1. The tyre pressure alarm came on. 2. the headlight glass was clouded as if it was sand blasted. Worst of all there was shuddering from brake pedal when braking. When I phoned the company expressing my concerns about the safety of the car I was told the car was safe to drive???. Later that day the car was replaced with another with only 100,000km on the clock and fewer dents and scratches and was 8 yrs old. It drove ok for the remainder of the rental period When the car was returned on 12/10/2022, I was informed that there was nothing wrong with the first car and the following reasons given.
1. The tyre pressure warning came on because of the high temperatures experienced in Cyprus( Are they serious!!).
2. The sun 'bleaches' the headlight glass(haha)
3. No explanation was given for the shuddering from brake pedal.
The reason for having high milage cars is of course Covid.(Haha). They of course had no opportunity to replace their already old car pre covid.
In summary a company to avoid.

  • 10/22

    Date of hire (month/year)

  • Cyprus Paphos

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Enterprisecares's Comment

Written on: 16/01/2023

We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. –KB

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Anon65372's Comment

Written on: 18/01/2023

All the information you require is in the review. No redress is required as I wont be using your company again. I believe I was given an old car because I used my own excess insurance instead of the Enterprise's one.

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