Poitirs, France

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
From 843 reviews
24.0% of users recommend this

  • Customer Service

  • Value For Money

Rayqz489's review of Enterprise Car Rental - enterprise.com

“Poitirs, France”

★☆☆☆☆

written by Rayqz489 on 09/09/2019

Recently rented a car from Poitiers, France. Returned it undamaged before opening hours (as arranged) only to receive an email ten hours later when we were back in the UK saying that the car was damaged. They've taken 1000 euros from our credit card but keep failing to send photos of the damage and a repair invoice. We've emailed them 4x, phoned twice (where they've promised to send photos immediately), but nothing. Our fault for not videoing or photographing the car when we returned it, I guess. But steer clear of Enterprise.

  • August 2019

    Date of hire (month/year)

  • Poitiers, France

    Country & City of hire

  • Customer Service

  • Value For Money

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Enterprisecares's Comment

Written on: 17/09/2019

Thank you for your review. We'd like the chance to address this with you directly. Please email us with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. Thank you. – Carol H.

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