£1000 charged no damage

Enterprise Car Rental - enterprise.com
★★☆☆☆
2.0
24.0% of users recommend this
  • Customer Service

  • Value For Money

KirstieH's review of Enterprise Car Rental - enterprise.com

“£1000 charged no damage”

★☆☆☆☆

written by KirstieH on 29/12/2017

Absolutely disgusting- returned hire car to Newcastle Airport , inspected by employee on forecourt no damage then they charge you £1000 claiming there was damage- no proof, no communication! Do not hire with Enterprise.

  • 18.12.2017

    Date of hire (month/year)

  • Newcastle

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

Enterprisecares's Response to KirstieH's Review

Written on: 20/03/2018

Hi,
We’ve noted your comments and would like the opportunity to look into this for you. Please send us a detailed email to us, include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
Social Monitoring

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Kirstiehallam's reply to Enterprisecares's Comment

Written on: 21/03/2018

I have received now after a lot of complaining £900 back and that they have kept £100 for miscellaneous damages, which still have not been communicated to me and they will not disclose, probably because they did not occur! I do not have the energy or need the stress to pursue the £100. I’ve just decided to write it off as a bad experience. But will never use Enterprise again and also will continue to advise others not to do so.

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