Cancellation & poor communication system (not reachable)

★★★★☆
4.1 / 5
78% of users recommend this
  • Customer Service

  • Value For Money

Marco90's review of Enjoy Car Hire

★☆☆☆☆

“Cancellation and poor communication system (not reachable)”

Written on: 05/12/2021 by Marco90 (1 review written)

Avoid this company. This company is based in England so if you are in Australia, contacting them it will be impossible. I booked a car but for some reason they couldn’t provide me what I need. I tried to cancel my booking 48 hs before the pick up time by calling the numbers they provide you on website, but unfortunately it was impossible!
Long story short, I lost my money without even use the car and without having an understanding why that happened. They answer your emails after 3-4 days. The chat and call line is always off. Please use a proper website or company who can support you for any issues and understand your needs and wants.

  • November/2021

    Date of hire (month/year)

  • Melbourne

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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