Dont book from Keddy by Europcar

Economy Car Rentals - www.economycarrentals.com
★★★★☆
3.9
80.0% of users recommend this
  • Customer Service

  • Value For Money

Gomezdo209's review of Economy Car Rentals - www.economycarrentals.com

“Dont book from Keddy by Europcar”

★★☆☆☆

written by Gomezdo209 on 30/12/2018

I booked the car from Europcar, UK for 2 days, pick up on Saturday at 7am and return on Sunday at 7pm. On Friday, I called the company to confirm pick up time at 7am and they says all was good. When I arrived at 7am, the company still closed and I have to wait in the cold before they open at 8am. The staff was complaining why I booked at 7am because the company only open on 8am and they closed on Sunday to return the car. I asked the staff to come over on Sunday at 7pm so I would be able to return the car but they reluctant. They propose to park the car in front of the shop and give the key to the shop next door. I asked the name/ phone number of the shop next door but they said it was ok to do that and I have to return the car before 5pm as the shop closes at 5pm which messed up my plan. Europcar also collected 700 pound for the deposit which was not mentioned anywhere when I booked from economycarrental.

I booked with economycarrental last year when I was in Turkey and all was ok, no deposit requested and the staff was helpful.

  • December 2018

    Date of hire (month/year)

  • Enfield, UK

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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