strange return policy

★★★★☆
3.9 / 5
81% of users recommend this
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EnriqueFitch's review of Economy Car Rentals - www.economycarrentals.com

★★★★☆

“strange return policy”

Written on: 06/04/2018 by EnriqueFitch (1 review written)

it started out real good ...a bit tough to find in the beginning but then ok ...three ladies working behind the counter quick etc ...unfortunately I just signed and did not check things quick enough; the car was a brand new one ..nice and clean and worked perfectly well; the return was a bit a problem : since there were demonstrations in Barcelona I thought ok before I get stuck go and return in the early hours, not knowing that they only open at EIGHT am ...must be unionized ....well ...here we go ..I arrived shortly before 7 ....parked the car and waited, at 7 the first lady arrived who told me they will be present at 7 but not accept any returns, she told me to get the last gas invoice, leave it in the car and drop the keys in the box, then the next lady showed up who actually wanted to proceed with the return but was stopped by the first one (the unionized one) ...so this was a bit of a stupid thing because I ended up paying 50 Euros more than previously stated in my contract ...and I would have liked to know why ...they did deduct the gas so it wasn't that ....but knowing all of this ...makes it easier for the next time when renting from Firefly

  • 03/2018

    Date of hire (month/year)

  • Spain - Barcelona

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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