No respect for customers

Economy Bookings - www.economybookings.com
★★★★★
4.5
From 2313 reviews
89.0% of users recommend this

  • Customer Service

  • Value For Money

Guest's review of Economy Bookings - www.economybookings.com

“No respect for customers”

★☆☆☆☆

written by on 10/06/2015

I was charged Euro 30 for 1/2 tank of petrol and told to return the car empty. I do not like this in principle because one cannot return the car empty. It is a way to add a couple of Euro to the rental in free fuel for the Rental Agency. But Economybookings said that was the policy and the rental fee was attractive, so I agreed. So far so good, however:
• When I picked the vehicle up, it actually had less than 1/2 tank of fuel (about 7/16 in my case).
• From as empty a tank as I dared go I put in Euro 30 of fuel. This fills the tank to over 7/8 on the gauge,
When I pay for 1/2 tank of fuel, I expect to get 1/2 tank, not an excuse that - it is almost 1/2 full. When I pay Euro 30 for 1/2 tank of fuel I expect that is what 1/2 tank of fuel costs. In fact Euro 30 comes close to filling this car!
When I wrote to Economybookings about this, they did not even have the courtesy to respond. That is unacceptable.
In fact, the price was good, even with the overcharge on the fuel. But I would never rent with Economybooking again on principle. They simply do not have the courtesy to even respond to comments. This was also noted in some reviews I saw before renting from them, but I discounted them. I no longer do.
I WILL NEVER USE THIS COMPANY AGAIN.

  • May/2015

    Date of hire (month/year)

  • Cyprus / Larnaca

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

write a review

Bookinggroup's Comment

Written on: 19/06/2015

Dear Customer,

Thank You for the comment. We do apologize for any inconveniences caused by.

According to the rental terms the rental vehicle is handed over with a full or half-full(depends from the rental period) tank of fuel and may be returned without the need to top up the tank so the customer is not obliged to search for petrol stations close to the drop-off location or to wait around unnecessarily while fuel levels are verified. So it is not to add couple of Euros but provide quicker service.

The price of this service is determined in line with its fuel capacity, the price of fuel at the time the vehicle is delivered, and operations and logistics expenses.This is the unit price of the fuel, using as a reference figure the average price in service stations.

Please, do not hesitate to contact us if You are still have a questions. Send the email to our Customer Support Team.

Best wishes,
Customer Care Department team

Reply to this comment

Bookinggroup's Comment

Written on: 09/07/2015

Dear Client,

We are sorry to hear that your car hire experience with Booking Group was not a pleasurable one. We appreciate every review, by which we make our service better.

Regarding the fuel policy, each supplier has different options for this. You can search for a supplier which has a 'full to empty' policy, meaning that you collect a vehicle with a full tank and return it with an empty tank.
This information was clearly stated in terms and conditions.
Please do contact us directly via email in case if you will need any further information or assistance.

Best Regards,
Booking Group Team

Reply to this comment
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!