Disgustingly bad!

Click here if this is your business
Easy Car Rental www.easycar.com
★☆☆☆☆
1.2
7.0% of users recommend this
  • Customer Service

  • Value For Money

Click here if this is your business

brokenkiwi's review of Easy Car Rental www.easycar.com

“Disgustingly bad!”

★☆☆☆☆

written by brokenkiwi on 08/09/2018

I am a traveller from New Zealand and tried to book a car through easycar.com, everything went through beautifully on the booking system, they even managed to take my money fine!! However, on getting to the car company in Cambridge (Europcar) I was lucky to get the most unhelpful customer support man ever! He obviously doesnt like customers. I had already confirmed by phone in the morning that I would be picking up the car and they had confirmed timings etc. On speaking to this very "helpful" man he informed me that I would need a utility bill (who carries a utility bill when on holiday in a different country????) I had my passport for my ID, which was obviously valid as I went through vigorous checks at the airport only four days before, this wasnt good enough for the "man"! After some strong words from him and me trying to explain how I didnt carry NZ utility bills around with me, he asked me to leave. I have now been informed that I am not due for a refund of the car, and I have obviously had to go to another hire company who was more than happy with passport and valid driving licence. I did show them my airline booking as a back up. They could not have been more helpful (thank you Thrifty Car Hire). So Please if you are travelling from another country and wish to hire a car Easycar are not your firm! They take your money and dont let you have a car. And their customer support is disgusting, especially at the Cambridge Branch.

  • September 2018

    Date of hire (month/year)

  • Cambridge

    Country & City of hire

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0