3.8 / 5
75% of users recommend this
  • Customer Service

  • Value For Money

Trenton66's review of Easirent Vehicle Rental www.easirent.com



Written on: 06/06/2018 by Trenton66 (1 review written)

This is a company that lures customers in with low rates and camouflages unfavourable contractual policies with small print. When I arrived at the very inconveniently located Gatwick office I was pressured to change to a more expensive rate to avoid a credit card block of more that £1000. When I said that was ok, the agent added that a refund would be made ‘after 8 days’ to my card. This is a very odd policy. Most reputable care rental companies refund any deposit immediately after return of the car. When I informed the agent that I would contest the charge with American Express if I felt the refund took too long, he refused to give me a car. The three customers in front of me also received the same sort of treatment. It is clear that the staff of this disreputable company have been instructed not to rent cars for the advertised low rates. Simply put, this is a dishonest company. AVOID!

  • Customer Service

  • Value For Money

Report this review
Was this review helpful? 0 0