Extra charges

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Dollar Car Rental
★★☆☆☆
1.7
From 204 reviews
17.0% of users recommend this

  • Customer Service

  • Value For Money

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Guest's review of Dollar Car Rental

“Extra charges”

★★☆☆☆

written by on 15/11/2017

Have used Dollar for many years and always been satisfied. This year hiring a car from Orlando which should have cost approx $975 they want to charge me an extra $1800 for liability and cdw ins when this has always been included.There was nothing anywhere on my booking confirmation that stated this would be exyra as wete some other charges. After 2 hrs I rented the car for just 3 days (rather than 30 days) one way. Once I got to my hotel went on line and rebooked 27 days at a TOTAL INCL PRICE of $812!!! Having complained to Hertz, who apparently own Dollar, I am told that one location can be different to another! Does that answer my complaint I THINK NOT. I WILL NOT be using them again as the stress involved after a 10 hr flght is just not worth it. SHAME ON YOU DOLLAR/HERTZ.

  • Nov 7th 2017

    Date of hire (month/year)

  • USA Orlando

    Country & City of hire

  • Good

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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