Unsafe children’s car seats

4.1 / 5
81% of users recommend this
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Jamess2002's review of Do you Spain www.doyouspain.com


“Unsafe children’s car seats ”

Written on: 16/05/2018 by Jamess2002 (1 review written)

We booked this company for a hire car in Ibiza. On arrival we were firstly told we had to pay a extra 90 euros for fuel and could only return the car empty. We said this seemed an expensive tank of fuel for a small car and she admitted it had a 50% surcharge!

More worrying though, we had booked a car seat for our one year old son. The staff told us they weren’t able to fit it for insurance reasons but also couldn’t provide us with any written instructions or even guidance! Anyone whose ever used children’s car seats knows that every model is different and you need clear instructions in order to fit them safely. We did not feel at all comfortable letting our son travel in a car seat that we didn’t know was fitted correctly so had no choice but to cancel our booking and went to find a company that took the safety of its customers seriously. We were told we could email for a refund.

Doyouspain are now refusing to refund us saying it was ‘our fault’ we couldn’t fit the car seat. I find this staggering and extremely worrying that they provide car seats at all without clear written instructions on fitting, let alone that they then blame their customers. Do not use this company if you’re travelling with small children as they clearly have no concern for their safety.

  • May

    Date of hire (month/year)

  • Ibiza

    Country & City of hire

  • Customer Service

  • Value For Money

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