Useless company

Discover Cars Reviews
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266Davidson's review of Discover Cars Reviews - discovercars.com

“Useless company”

★☆☆☆☆

written by 266Davidson on 25/03/2021

We booked a car for a week and paid for it the day before, got to the airport on the other side of our flight and discover cars come and picked us up. We got to the office to find out they wanted a $3000 dollar bond and we have been thru everything to try find anything about it, our voucher that was emailed to us was in such a small font no body I asked could read it... Asked for a refund and wouldn't return my money. My partner and myself carried 3 big heavy bags, a nappy bag, a car seat and our infant child in the cold wind all the way back to the airport. This company are useless. I wouldn't recommend to anyone at all.

  • 03/2021

    Date of hire (month/year)

  • Wellington NZ

    Country & City of hire

  • Customer Service

  • Value For Money

Skisandiego's Comment

Written on: 04/04/2021

First, DiscoverCars is NOT the car rental company at the other end of your flight, they are a BROKER for excess inventory. It is always buyer responsibility to read screen Terms & Conditions prior to booking; the information IS there. For future purposes of selecting low deposit vendors (who will put the heavy insurance sell on you at the counter which you can decline or accept) is a filter selection on the left side of screen - solely dedicated to deposit amount required. Same, another filter box for Insurance to select vendors that include insurance in rate. DIY is always the buyers responsibility. If not able to do so successfully, use a travel advisor. Its time we stopped blaming others for our mistakes and oversights!

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