Be very careful... this company is a 'broker' only

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1969MacLean's review of Discover Cars Reviews - discovercars.com

“Be very careful... this company is a 'broker' only”

★☆☆☆☆

written by 1969MacLean on 25/06/2019

Hired a car for 3 weeks from Dublin booked through this company. Car supplied by 'Easirent'. Nothing 'easy' about it. Turned up to collect car, booking had been made and deposit paid to include extra charges of GPS. 'Full' coverage insurance, and additional driver fee... Easirent would not acknowledge the details of the hire, despite me presenting an email with their own letter head on it.... they said 'no that email has been sent from Discover Car Hire' and none of the insurance or extra items booked. I then had to spend over an hour on the phone to Discover Car hire to try and sort it out. The representative I spoke with could not solve the problem, had to call the manager of Easirent to try and 're-issue' the contract.... Diccover car hire insisted that I should not be talked into paying out any more insurance with Easirent... meanwhile I have a friend waiting to be picked up from airport..

Eventually new contract was issued. We set off, frustrated and over the 2 hour delay, simply because Discover Car Hire had not communicated with the car hire company and forwarded the appropriate contract with the specific details as paid for.

Several days into the trip, flat and damaged tyre. No spare provided in car. When I called hire company, desperate, they said, 'no you are not insured with us, can't help' Called Discover Car Hire, they said, no we just refund the cost of your insurance claim for the repair.... what a joke. On country road after hours. No local help to be had. Car hire serviceman kindly organised tyre supplier from Dublin to help us, took him 3 hours to reach us.

Claim submitted to 'Discover Car hire' who now claim they will only honour cost of tyre 70 ero and up to '100' euro towing fee... car was not towed, the cost of 400 euro total was the cost of tyre, call out fee and lengthy distance travelled...

These organsations are sharks. These issues ruined our holiday.

Will never use a 'broker' or rent from 'Easirent' ever again. Rent DIRECTLY from a reputable, well known supplier, ie AVIS or.Europcar.

SO unhappy.

  • 5th June 2019

    Date of hire (month/year)

  • Dublin, Ireland

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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